Customer Service Smile Comic Strips - Page 8
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Wally sits at his desk thinking, "Whoa . . . I found a huge bug in our new software product." Wally thinks, "I could alert the development team and work many hours of overtime to fix it . . ." Wally thinks, "Or I could surf over to my online brokerage service and buy stock in our competition." Dilbert asks, "Are you going to lunch?" Wally replies, "No, I have to do an analysis." Dilbert walks away thinking, "When Wally works through lunch . . . It's time to buy stock in our competition." Dilbert tells Alice, "Wally's working through lunch!" Alice says, "Quick! To the online brokerage service!" The Boss reads the newspaper and thinks, "Our competition is up ten points on no news. We're up two, maybe from the industry halo effect." The Boss tells Alice and Wally, ". . . Or maybe our new compensation plan is motivating smarter behavior." Wally says, "I think you nailed it."
Wally, Alice and Dilbert sit at a table in a restaurant. The waitress hands them the check and says, "Thank you. Please come again." The waitress thinks, "After I'm dead." Dilbert says, "If we each put in twelve dollars, that will give her a healthy fourteen percent tip." Wally says, "The service was excellent. I'll put in a little extra." Dilbert and Alice say, "Me too." Dilbert counts the money and says, "That gives us . . . Um . . . Only thirty-four dollars." Dilbert says, "One of us is a cheap, lying, unscrupulous weasel." They look at each other. Dilbert says, "Or maybe the service was bad." Wally says, "She didn't smile enough." Alice says, "Same as last week."
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."
Kenny and Dilbert sit at a conference table with a customer. Kenny tells the man, "I brought Dilbert to explain what makes our product special." Dilbert says, "It's exactly like our competitor's product except we charge more to cover the cost of our deceptive advertising." The man gets up and leaves the room. Dilbert says, "While you're up, could you get me a cup of coffee?" Kenny looks angry.
Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."
Alice sits at her computer, behind her is Mordac. He says, "I am Mordac the Preventer, your liason from the information technology department." Mordac says, "I come with tales of resource shortages. Your request for our services has been denied." Alice stands up and is much taller than Mordac. She says, "I didn't request any of your services." Mordac replies, "Don't try your reverse psychology on me."
Dilbert is preparing for a date. He combs his hair. Dogbert sits on the bed and says, 'Women like men who have accomplishments. But they hate men who boast." Dogbert says, "I will be your designated bragger, allowing you to appear humble." Dilbert says, "One potential problem with this plan is that I have no accomplishments." Dogbert says, "If she isn't wearing makeup, we'll be honest, too." His tail wags.
Sales Conference: Dilbert and Wally are giving a presentation. Dilbert points to a blank computer monitor and says, "Here's the product you'll be selling next quarter." Wally says, "It has NO user interface!" Wally says, 'That means no bulky user manual. And no loss of function during a power outage!" Dilbert carries the monitor away and says, "You were right. Our sales people can't distinguish good from evil." Wally stretches his mouth open with his fingers and says, "I strained a smile muscle." Behind them, the sales people applaud (clap, clap, clap).
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
An employee comes into the Boss' office with a man and says, "I'd like you to meet our newest customer." The Boss says, "You won't be sorry; we're one of the top five companies in this field." The customer turns to the employee and says, "I thought you said no one else makes this kind of product." The Boss interjects, "No one else makes one with so few features." The employee grimaces as the customer asks, "So...your strategy is low price, right?" The Boss replies, "No, high margins!" The customer grabs the employee by the collar and begins to choke him, screaming, "YOU!!" The employee's feet are propped up on the Boss' desk as the Boss thinks to himself, "I'd better ask someone what a 'margin' is."