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The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
DOGBERT'S TECH SUPPORT: Dogbert sits at his computer wearing a telephone headset. Dogbert says, "Your mousepad is incompatible with your operating system." The Boss listens on his telephone as Dogbert continues, "Try rebooting the mousepad. If that doesn't work, I'll call you back." Still on the phone The Boss asks, "How will you know?" and listens as Dogbert replies, "I'll watch you through your monitor."
Asok is sitting at his desk, noticeably still in pain. The Boss says, "The cure for carpal tunnel is to eat six bananas a day." The Boss shakes his hand and continues, "That's what I do and I have the hands of a teenager." Asok turns around and replies, "Do you have any data to support your medical advice?" The Boss responds, "Does a huge pimple count?"
The Boss is sitting at his computer. He says into the telephone, "My keyboard is broken. It only types asterisks for passwords." Headline: Dogbert's Tech Support. On the other end of the line, Dogbert replies, "Try changing your password to five asterisks." The Boss says to himself, "I hope I can remember it."
Dilbert is sitting at his computer at home. He says into the telephone, "Look, I have three computers in the house. All three simultaneously lost e-mail but not web function." He continues, shaking his fist in the air, "That means the problem is in your e- mail service. Can you grasp that concept?" Dilbert is laying on the couch with a cup of coffee. He says into the phone, "Okay. I'm re-entering my account information... Hey, guess what? That didn't work either."
Headline: Dogbert Tech Support. Dogbert is talking into a telephone headset. He says, "Your software is worn out. You must be typing too hard." Dogbert continues, "Switch to decaf, paint your walls pink and stop going to the gym." Dilbert approaches Dogbert and says, "I've never heard of holistic tech support." Dogbert replies, "Maybe you should read more."
Dogbert talks into a telephone headset, "Hello. This is Dogbert's all-natural and holistic tech support." The man on the other end listens. Dogbert continues, "Try stuffing tree bark in the CD drive and meditating." Dogbert continues, "No, of course it won't damage anything; it's all natural!"
Dogbert Tech Support. Dogbert says into his telephone headset, "It works fine on my machine." On the other end of the line, the customer says, "Yes, but this call is about MY PC. May we talk about MY problem now?" Dogbert replies, "Okay, your PC is defective and you're selfish. That's an attractive package you've got going there."
Dogbert says into his telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The man on the other end of the line replies, "My printer prints a blank page after every document." Dogbert says, "Why would you complain about getting free paper?" The man responds, "Free? Isn't it just giving me my own paper?" Dogbert replies, "Egad, man! Look at the quality of the free paper compared to your lousy regular paper!" Dogbert continues, "Only a fool or a liar would say they look the same!" The man responds, "Now that you mention it, it does seem silkier." Dilbert approaches Dogbert and asks, "What are you doing?" Dogbert replies, "I'm helping people accept the things they can't change."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."