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THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
The Boss is hiding behind a doorway as Dilbert walks toward him. The Boss thinks, "The Master of Delegation hears the footsteps of his prey." Sticking his head out the door, The Boss says, "Hi." A startled Dilbert exclaims, "Gaaa!!" The Boss says to Dilbert, "Call this vendor and tell him I want the third thing he told me about." Dilbert says to The Boss, "Okay. That will save two minutes of your valuable time." Dilbert says, "When the vendor asks me dozens of questions should I just guess at the answers?" Dilbert asks The Boss, "Or would you prefer to spend an hour giving me enough background so you can avoid a two-minute call?" Dilbert says, "You know what's funny? This conversation lasted a minute... And there are two of us." The Boss asks, "Are you done?" Dilbert says, "I think you wrote down your own phone number."
Headline: Customer Service. Dogbert is sitting at his desk, talking into a telephone headset. He says, "Find the serial number by pulverizing the case with a hammer." The man on the other end of the line is holding a hammer above a radio. He asks, "Are you sure this won't void my warranty?" Dogbert replies, "It's not always about you."
Headline: Tour of Accounting. Dilbert is wiping spit off of himself with a towel. A troll tour guide says, "Over here we have our random number generator." The troll places its hands on a slab of rock and relays the message of "nine nine nine nine." Dilbert asks, "Are you sure that's random?" The troll responds, "That's the problem with randomness. You can never be sure."
The Boss says to an employee, "Our CEO's goal is to improve our revenue per employee. So I'm going to fire you and bring you back as a contractor." The employee responds, "Last week his goal was to reduce the number of contractors. So you cancelled my contract and hired me as an employee." The Boss replies, "Well, it looks like someone doesn't like having his cheese moved." The employee looks at The Boss skeptically.
Dilbert says to a coworker, "Is this number accurate? It seems low." The coworker responds, "Why are you attacking me? Stop attacking me!" Dilbert says, "I think the number is too low." The coworker replies, "It's too late to apologize. Now I hate your guts."
The Boss says to Dilbert and Alice, "Our survey of customer satisfaction shows improvement." The Boss continues, "The focus group spontaneously attacked our researchers using number two pencils as shivs." Dilbert asks, "That's an improvement?" The Boss responds, "Last year the attack was premeditated."
Dilbert and his mom are eating dinner. Dilbert's mom asks, "Why have you only finished one project at work this year? Norma's son did three." Dilbert responds, "You can't measure someone's worth by counting the number of projects he does." Dilbert's mom says to her friends, "Maybe we should track R.O.I. instead." One of her friends replies, "Why, because you're losing?"
Headline: Evil H.R. Director. Catbert says to an interviewee, "I need to check a few things before we hire you." Catbert continues, "Give me blood, hair and urine samples, fingerprints, social- security number, past employers, and past lovers." The Boss and Catbert are meeting. The Boss is looking over the interviewee's records. The Boss asks, "Before we started doing all of this checking, did you know that everyone in the world was despicable?" Catbert replies, "Yes."
Dilbert is meeting with a salesman. Dilbert asks, "Do you have any customer references I could call?" The salesman hands him a piece of paper and says, "Right here." Dilbert calls the number, "Beep, beep, boop, beep." The salesman's cell phone rings. The salesman's cell phone continues to ring. Dilbert says, "No answer." The salesman replies, "Try again when I'm in the parking lot."