Train Support Staff Comic Strips - Page 8
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Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.
Man: We need to enhance our sector-relevant support for a suite of integrated risk assessment tools. Do you understand? Dilbert: Maybe. Is your point that you don't know how to communicate? Man: No. Dilbert: Oh. Then I didn't get it.
Man: My financial model in Excel is so complicated that I assume it's riddled with formula errors. But that's okay because management only uses the results when the figures support their schemes for career advancement. Uh-oh. I just realized that my life is ridiculous. Boss: Do you have hand-outs?
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
Demon says, "The government announced tax incentives for new capital investments." Dilbert says, "That's great. Now we can pursue marginally attractive opportunities with our overburdened staff." Demon says, "Is he always like this?" The Boss says, "Yes." Dilbert says, "I'll just divert resources from our top priorities."
The Boss says, "Wally, I need you to train the new mailroom guy." Wally says, "Why me?" The Boss says, "Because he's unimportant and you're worthless." Wally says, "Okay, I was worried that it was the other way around." Wally says, "All important messages are sent by e-mail." Wally says, "So your job is to shovel all of the regular mail into recycling bins." Wally says, "We won't be paying you, but you can use packages and tape to build your own igloo." Two weeks later The Boss says, "Why is my desk so clean?" Wally says, "You're welcome."
Ken says, "I hate sales. Can you cross-train me to be an engineer?" Dilbert says, "Absolutely. All you need is a time machine and a brain with twice as many folds as your current model." Ken says, "Maybe I could try marketing." Dilbert says, "That's just liqour and guessing."
Catbert: Evil Director of Human Resources Ken says, "Every time I get near my sales bonus level, the pointy-haired boss raises the target!" Catbert says, "Ha ha ha! That's the funniest thing I've ever heard! He just yanks it away! Ha ha ha!" Ken says, "I was hoping for some support." Catbert says, "Then buy a cane and talk to the tail! Ooogah!"
Dilbert says, "?And of course we'll assess our progress along the way." Coworker says, "Will you be using an enhanced assessment methodology?" Coworker says, "I hope that means something. All I did was string together some words I heard in the hallway." Dilbert says, "Um... I'll be assessing... by measuring... and um..." The Boss says, "I better get in on this." The Boss says, "I can't support this project until I see your advanced assessment methodology plan." Dilbert says, "I'll have it in ten minutes, assuming you don't now what it's supposed to look like." The Boss says, "Very good." Dilbert says, "I'll be in the shower trying to wash my soul."
Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."