Customer Centric Comic Strips - Page 8

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208 Results for Customer Centric

View 71 - 80 results for customer centric comic strips. Discover the best "Customer Centric" comics from Dilbert.com.

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 - Dilbert by Scott Adams

Share April 27, 2003's comic on:


Tags #customer diservice program, #tech supprt, #stretched telephone, #cleansed online support, #useful articles, #support groups, #train customers

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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."

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 - Dilbert by Scott Adams

Share August 03, 2003's comic on:


Tags #disturbing news, #outsourced, #customer service function, #india, #subcontracted, #jobs to mexico, #lowest cost provider, #pay ourselves

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"I have some disturbing news." "We outsourced our customer-service function to India a few years ago." "So?" "Apparently, they subcontracted the job to Mexico." "Then Mexico subcontracted to Vietnam, who subcontracted to the Philippines.." "..Who subcontracted it to us." "It turns out that we're the lowest-cost provider because we lie about our hold times." "In summary, we pay ourselves to hose ourselves." "Are you thinking what I'm thinking?" "We should raise our prices?"

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 - Dilbert by Scott Adams

Share August 12, 2001's comic on:


Tags #give decion, #more information, #study, #get information, #business case, #justify funding, #relief, #other deadlines, #laser like focus, #customer

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Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"

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 - Dilbert by Scott Adams

Share October 29, 2000's comic on:


Tags #flirting, #cashier, #phoney, #customer service smile, #required, #looks like flirting, #Wally

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A smiling female employee, handing Dilbert change, says, "Thank you. Have a nice day." Dilbert thinks, "She's flirting with me." Dilbert says to the woman, "Um... Would you like to go out on Saturday?" The woman, still smiling, says, "I wasn't flirting. This is my phony customer service smile." The woman says to Dilbert, "Employees are required to smile." Dilbert asks the woman, "Okay. But now you're flirting, aren't you?" The woman answers, "No, still phony." Walking away, Dilbert thinks, "Wally has to see this." Wally and Dilbert stand looking at the smiling woman. Wally says, "Hey, it looks like she's flirting with me!" Dilbert says, "Is this great or what?"

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 - Dilbert by Scott Adams

Share May 08, 2013's comic on:


Tags #anger, #etiquette & ethics, #biggest customer, #random drug sample, #awkward

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Boss: Wally, I'd like you to meet the CEO of the company that is our biggest customer. Wally: I'd shake but I have coffee in one hand, my random drug test sample in the other, and I don't want either one to get cold. Hey, I'm not the one who made this awkward.

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 - Dilbert by Scott Adams

Share January 12, 2014's comic on:


Tags #bossify, #deception, #fund ideas, #genius, #ideas, #customer support, #software, #budget approval, #delay projects, #low priority, #wise, #funding, #engineering

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Dilbert: You had a great idea bout upgrading our customer support software. Boss: I don't remember having that idea. Dilbert: It was genius. Boss: Well, that does sound like something I would suggest. Dilbert: We'll need budget approval, but that should be no problem for you. Boss: Duh. Obviously I'll fund my idea. It's genius. Dilbert: I'll need to delay my other project, but, as you said, those are lower priorities. Boss: I said that? Dilbert: It was very wise of you. Alice: How did you get funding for your idea? Dilbert: I had to bossify it.

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 - Dilbert by Scott Adams

Share May 24, 2014's comic on:


Tags #customer survey, #flying car, #idiots, #new software, #people who buy, #survey, #cafe, #coffee cup

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Dilbert: I have the results of our customer survey. The new software feature they want most is "Flying car" Boss: Did you survey any people who aren't idiots? Dilbert: No, I only surveyed people who buy from us.

Blist Point For 3 D Goggles

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Blist Point For 3 D Goggles - Dilbert by Scott Adams

Share December 27, 2014's comic on:


Tags #customer retention, #death, #immersive technology, #moratlity, #technology, #virtual reality, #immersive 3d head gear, #starved, #bliss point, #medical

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Dilbert: We found the "bliss point" for immersive 3-D headgear. The product is so good that 87% of our customers starved to death while using it. CEO: We never get the customer retention part right.

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 - Dilbert by Scott Adams

Share September 03, 2017's comic on:


Tags #customer service, #loyalty program, #survey, #frustration

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Man: Would you like to sign up for our customer loyalty program? Dilbert: Why would I do that? Man: If you don't we'll overcharge you on your purchases. But if you sign up, we will add a new level of complexity to your life that will make you hate us. Dilbert: I'll stick with the customer disloyalty program. Just overcharge me and I'll never come back. Man: You can get ten percent off your purchase today if you fill out an online customer survey and enter our store code. Dilbert: Please just overcharge me and let me leave! Man: I almost hesitate to ask which extended warranty option you want.

Ideal Customer

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Ideal Customer - Dilbert by Scott Adams

Share August 17, 2017's comic on:


Tags #market research, #sham, #yes-man, #demographics

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Dogbert: My research shows that your ideal customer is a male Olympic athlete between the ages of 120 and 145. And just to be safe, you want that guy to not have a Yelp account. Boss: How many people are in that group? Dogbert: None, but my research will help you double that.