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Dilbert says, "Customers can't figure out our user interface. the boss says, "They should read the manual." Dilbert says, "Our manual is more confusing than our user interface." The boss says, "They can use our onine support database." Dilbert says, "That's more confusing than our manual." The boss says, "We have no money to fix any of that." The boss says, "In situations like this, I like to go to my special place" The boss says, "Someday I hope to have a special place big enough for my entire body." the boss says, "Problem solved."
The Boss says, "We start shipping in two weeks." Dilbert says, "That's not enough time to fix the known bugs." The Boss says, "When you say, 'bugs,' that's sort of a gray area." Dilbert says, "Um? I don't think it is." The Boss says, "For example, a user might need several steps to do something that should only take one." The Boss says, "Or perhaps the interface is a bit unclear." Dilbert says, "or perhaps it can only be operated by a robot from the future who jacks into it and sends commands in zeros and ones." The Boss says, "I can't tell if you're agreeing with me or mocking me." Dilbert says, "That's sort of a gray area."
Tags #beta test, #meeting, #face front, #impractical maintenance requirement, #lube, #bear's ear, #warrant, #product, #legal, #shake fist, #justice, #sick, #hand to mouth, #shake, #throw up, #business, #medical
The Boss says, "The beta test went well. Thank you, Dilbert." The Boss says, "Now I'll have Tina add an impractical maintenance requirement to the manual and we're ready to go." Dilbert says, "What?" The Boss says, "It's standard procedure." The Boss says, "Say the user needs to lube the product ten time a day with the wax from a bear's ear." The Boss says, "And say the warranty is voided if the device isn't properly maintained." Dilbert says, "Is that legal?" The Boss says, "It's better than legal." The Boss says, "We're using the law to keep justice away!!" Dilbert says, "I feel sick." The Boss says, "That's how you know it's working."
Alice enters Bob's office and asks, "Bob, can I have your revenue projections?" Bob replies, "No. I'm reading my e-mail. I can't do two things at once." Bob turns and says, "But I offer you this song instead." Bob dances and sings, "Ooh-waa-waa! I'm single-task Bob. I'm single-task Bob." Bob continues dancing and singing, "I can't multitask. I can only do one job." Alice yells, "Just give me the stupid binder that on your desk!!" Bob sits back down with his arms on his hips and says, "Sure. And I guess my e- mail can just read itself, right?" Once Alice leaves, Bob says to himself, "Reading goes quickly when you don't slow down to comprehend."
Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"
Dogbert says to The Boss, "I'm a reporter for 'Dogbert's Technology Magazine'." Dogbert says to The Boss, "I'm writing a totally objective review of your newest product." Dogbert says to The Boss, "First question: Will you advertise in my magazine or is your new product a piece of junk?" The Boss says, "Um... We'll advertise." Dogbert continues, "Will it be a multi-page ad or is your new product a piece of junk?" The Boss says, "It'll be a ten-page ad!" Dogbert says to The Boss, "Can you stand on your head for an hour or is your new product a piece of junk?" As The Boss stands on his head, Dogbert says, "Would you like to subscribe to my magazine? It's ten pages of ads."
Dilbert: Okay, you talked me into buying the deluxe edition. Salesman: We don't have that one in stock, but I could call around to our other stores. Dilbert: Technically, that means this is not actually a store. You're more like online shopping, but with a terrible user interface. Watch me buy that same item with my phone while you stand there being obsolete. And... done. Salesman: Did they try to sell you an unnecessary warranty extension? Dilbert: No. Salesman: Yes! I still have a purpose! Dilbert: Here's my digital receipt.
Dilbert: Experts say I should show respect for your opinion before voicing disagreement. So I respect your decision to release our product without user interface testing. Boss: Your respect sounds exactly like disrespect. Dilbert: How is that my fault?
Dilbert: I simplified the user interface as you suggested. You wanted one button to do eleven different functions. It wasn't easy, but I think you'll be pleased. If you want me to turn up the volume... you hold the button down for exactly five seconds... then double-tap, and double-tap again. Then hold for exactly six seconds. Then press it all the way down, then halfway up, then 27 percent back down. And hold for nine seconds. Or you could admit that you don't know anything about interface design. Boss: Never!