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The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert follows the Boss into his office and says, "I told you this project would take a year. But on my objectives you say I must have it done in three months." Dilbert continues, "Which of these reasons best describes why: A. You have great confidence in me. B. You think I padded my estimate. C. You hate my guts." The Boss responds, "We don't really need the project. It's just a way to keep raises low." Dilbert says, "I just felt a little dip in my motivation."
Dilbert stands in front of his open closet and says, "I hate my shirts. Each one has either a stain or a missing button." Dilbert examines a shirt on a hanger and says, "They say engineers are not concerned with fashion, but that's not fair." Dilbert holds up two shirts and asks Dogbert who is sitting on the bed, "Which stain goes with this tie?" Dogbert replies, "Definitely the marinara."
The Boss, Wally and Dilbert sit at a conference table. The Boss says, "I just got our consultant's report. He's identified our biggest problem." Wally says, "I recommend that we build a tracking database." Dilbert adds, "We can put it on the network." The Boss asks, "Would you like to hear what the problem is first?" Wally says, "I hate to dwell on the negative." Dilbert adds, "We like databases."
Dilbert and Dogbert sit at a table reading documents. Dilbert says, "I have to turn this fifty-page proposal into a one-paragraph executive summary for our CEO. It's impossible." Dogbert responds, "Simple." Dogbert says, "How about 'give us three million dollars so we can buy cool technology, pump up our resumes and escape this festering boil you call a company?'" Dilbert says, "I feel obligated to say something about our customers." Dogbert says, "How about 'I'm glad I'm not one of them.'"
Dogbert sits on the couch backrest. Dilbert says, "I have an ethical question, Dogbert." Dogbert replies, "I'm here to help." Dilbert asks, "Is it better to give customers a low quality product in a timely fashion . . ." Dilbert continues, "Or is it better to lie about product availability until the bugs are fixed?" Dogbert snaps his paw and replies, "I will need my assistant, Ratbert, to address your ethical question." Ratbert stands next to Dogbert on the backrest. Dogbert says, "Let's say Ratbert is a trusting and innocent customer." Dogbert slaps Ratbert on the back and says, "Suppose somebody abuses his trust like this . . ." Ratbert falls between the couch cushions. Dilbert sits with his leg crossed under him and looks at Ratbert. Dilbert asks, "How does this relate to my situation?" Dogbert replies, "To be honest, I wasn't listening to you."
Dilbert, Wally, the Boss and another employee sit at a conference table. Dilbert holds a software box and says, "At long last our product is complete. It ships tomorrow." The other employee says, "That's terrific. I only have a few additional features to add and the marketing department will be happy." The Boss says, "Okay." The Boss continues, "I believe that our customers want hardware, not software." Wally says to Dilbert, "It's times like this I wish I were a psychopath." Dilbert asks, "You're not?"
A man says to Dilbert, "Yo, Dil-man!" Dilbert sits at his desk and thinks, "Uh-oh, it's Ken from sales." Ken says, "I told our biggest customers how great our next product will be. Now nobody will buy our current product." Ken asks, "When will the new version be available?" Dilbert replies, "In a year or two." Ken looks shocked. Ken says, "Hmm . . . I seem to have single-handedly destroyed an entire product line." Ken continues, "Luckily our biggest competitor is hiring sales people. And I'm betting THEY'LL have brisk sales this year! Commissions galore!" Dilbert thinks, "If there's justice in this world, the idiots will be punished . . ." Dilbert thinks, ". . . Before they get promoted." The Boss tells Dilbert, "Um . . . We need the new version by Tuesday."
The Boss, Alice, Wally and Dilbert sit at a conference table. Wally says, "This week I kicked off the 'Wally Compensation Equilibrium Project.'" Wally continues, "My goal is to lower the quality of my work until it is consistent with my salary." The Boss thinks, "I hate the first month after they see their raises." Wally says, "I'd go on, but I just achieved equilibrium."