Customer Retention Comic Strips - Page 9
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The Boss: "Asok, I need you to fill in at tech support for a few days." "You'll be the guy who asks the customer for information, then transfers the call to another person who asks exactly the same questions." Asok: "Wouldn't that make me a barrier to progress?" " The Boss: Only if the other guy actually helped."
Ratbert: I'd like to buy some snow tires for a refrigerator. CLerK: "This is a lingerie store. Get lost before I stomp on your tail." Ratbert: "I think I debunked the theory that the customer is always right."
The Boss: "Prepare a proposal for this customer." Dilbert: "Why me?" "You were walking by. I had it in my head." "We can't win this business. We don't have the right products or expertise." The Boss: "Just say we do. We'll figure it out later." Dilbert: "They know we don't. And we'd still be the most expensive bidder." The Boss: "Bid low. We'll make it up with change orders and unexpected essential upgrades." Dilbert: "In other words, I've been randomly assigned to create lies for a proposal we can't win for a service we can't perform." The Boss: "You make competing sound bad."
Dilbert: When do you expect to come out with a new model? Vendor: In about two months. Dilbert: I'll wait and buy the new model. Vendor: Did I say two months? I meant never. Dilbert: Never? That must mean your company is going out of business and won't support this product. Vendor: What's a length of time between two months and never that would cause you to buy now?" Dilbert: One year. Vendor: Our new model comes out in a year. Dilbert: I'll wait until then. Vendor: You're the worst customer ever."
Our sales guy vastly underbid a job. Now it's my project to install the system in a way that's profitable. "Blame your customer for underspecifying the features then charge her through the nose for change orders." "Three million dollars for an electrical plug?" "The base model uses a potato battery."
"Per your suggestion, I asked our customer to voluntarily pay us more money to cover our bidding error." "It might surprise you to learn that our customer doesn't like that idea." "You probably made it sound like a bad thing."
You're in charge of installing the system that Lyin' John sold to our biggest customer. "Lyin' John neglected to include the network and server in his sale. This is a financial sinkhole." "You take the joy out of delegating."
"Hello, I need some tech support." "What's your tech support password?" "I don't have one." "Well, then I can't help you." "Since when do you require a password?" "Usually right before lunch."