Value Added Support Comic Strips - Page 9
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Tech Support: Hello, this is tech support. May I close your ticket now? Dilbert: Um... no. You haven't helped me yet. I just called you. Tech Support: I'm not evaluated on how helpful I am. I'm evaluated on how many trouble tickets I close. Your stubbornness is becoming an obstacle to my financial success. By the way, if our call gets disconnected, I count that as a closed ticket. Dilbert: I'll make it quick. Tech Support: What? What? I can't hear you. Dilbert: Son of a beach ball! On the plus side, my goal of hating one new stranger every day is right on track.
Dogbert: This is Dogbert's tech support. How many I abuse you? Boss: I think my digital modem is broken. Dogbert: Please hold while I pretend to be testing it. Okay, it looks fine from here. The problem must be in your wiring. You'll have to rip out all of the wiring in your entire house to locate the problem. Boss: Are you sure? Because the lights on the modem aren't even on. Dogbert: That means you have moisture on your internal wiring. You'll also need to replace all of your plumbing and get a new roof. Boss: May I speak with your supervisor? Dogbert: Sure. But he sounds exactly like me.
Man: Your lobbyist said I could have a lucrative job here someday if I support tax breaks for your company. I have offers from other bribers, so I thought I'd stop by and see how this dump compares. Dilbert: Suddenly I know too much. Man: Fetch me some coffee and I'll make your birthday a holiday.
Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.
Ted: You know what would be great? I'd like to see a matrix comparing the features of our past products. Boss: Dilbert, why don't you pull that together for our next meeting! Dilbert: That would take two days and the matrix would have no practical use. The problem here is that Ted doesn't have any skin in the game. I propose that Ted has to bang his head on the table whenever he causes me to do extra work. That will help Ted make better decision about the value of my time. Ted: Never mind. Dilbert: Ninja economics!
Man: We need to enhance our sector-relevant support for a suite of integrated risk assessment tools. Do you understand? Dilbert: Maybe. Is your point that you don't know how to communicate? Man: No. Dilbert: Oh. Then I didn't get it.
Alice: I'm judging the quality of your business case by your bad haircut and your poor font choice. I plan to use a quart of hand sanitizer when I'm done touching your document. Man: I value substance over style. Alice: How's that working out?
Boss: We're looking for engineers with short telomeres for their age. That's an indication that you value work above exercise. Man: But you have a company gym. Boss: That's our slacker trap!
Man: My financial model in Excel is so complicated that I assume it's riddled with formula errors. But that's okay because management only uses the results when the figures support their schemes for career advancement. Uh-oh. I just realized that my life is ridiculous. Boss: Do you have hand-outs?
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.