Charge Customers Comic Strips - Page 9
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Dilbert: Studies show that offering customers too many options can prevent them from buying. Boss: Studies?? That doesn't sound like a real thing. Dilbert: I don't know what to do now. Boss: Maybe that's the problem.
Boss: The key to success is ignoring the people who say it can't be done. Dilbert: What if they're all right? Boss: They aren't right! Dilbert: Really? Other people are never right? Boss: You have to trust your gut! Dilbert: My gut is telling me that everything your're saying is ridiculous. It also says it wants a sandwich right now. I'd stay, but I'm putting my gut in charge of my decisions. Wally: My gut sends me messages in Morse code. Here comes one now.
Dilbert: I need an exception to the travel budget freeze so I can fix an important customer's technical problem. Boss: No, because arbitrary financial targets are more important than satisfying customers. Wait... why does that sound bad when I say it out lout? Dilbert: If it makes you feel better, I wasn't listening.
Boss: We got Randy by buying his start-up. Randy, Dilbert will show you how to access our 45 hours of mandatory online training. Randy: I quit. Boss: Well, at least we still have his start-up. Dilbert: And all seven of its customers, too.
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.
Boss: When you talk to customers, stop mentioning our software bugs. Dilbert: Should I lie? Boss: No, no. I just need you to present the information that is good for us and leave out the rest. Dilbert: Lie by omission? Boss: It's better if we don't label it. Dilbert: Should I use my real name?
Boss: Make sure you charge 100 percent of your time to project codes. Dilbert: Are you asking us to fraudulently apply our miscellaneous hours to specific projects so we can overbill clients? Boss: It's not a crime if you pretend it was an accident. Dilbert: Did you learn that in "flaw" school?
Boss: Asok, I"m putting you in charge of deciding who gets which cubicle after the office redesign. Asok: But... everyone will hate me for deciding who gets the best cubicles. Boss: Try to see it as an upgrade to your current situation of no one caring about you. Asok: That helps a little.
Dogbert: Being the owner of a cryogenic investment firm is a lot of work. So instead of keeping my customers' brains frozen, I decided to toss them in the river and hope no one notices. The best kind of customers are the ones who can't write bad Yelp! reviews.
Alice: Did anyone test our user interface before we shipped it? Boss: No, our customers will tell us what they don't like about it. And they work for free. Alice: That isn't right. Boss: That's what our customers say, too, and unlike you, they work for free.