Customer Focus Comic Strips - Page 9
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Ratbert's customer support Ratbert says, "You're speaking to a powerless rodent." Ratbert says, "My job is to prevent you from getting to anyone who is authorized to give refunds." Ratbert says, "I'd like to begin by asking you some creepy personal questions."
Wally says, "I'm on my way to a meeting with a prospective customer." Wally says, "We have such a long sales gestation period that the value of my efforts won't be known for two years." Wally says, "Just remember that optimism looks exactly like doing nothing."
Catbert says, "We need someone to run focus groups about our existing products." Frankenstein says, "What is a focus group?" Catbert says, "In our case, it's like mob of angry villagers armed with sharp pens." Catbert says, "And you'd also be the fire marshal for the floor. Are you in?" Catbert says, "Yeah. It's a tough job market."
The Boss says, "The customer is an attractive young woman. You'll need to bring a handsome man with you to translate." The Boss says, "The translator will repeat everything you say, word for word, but he'll say it more handsomely." Dilbert says, "Hi." Customer says, "What's he jabbering about?"
Dogbert Consults Dogbert says, "Your customer data is worth a fortune." Dogbert says, "I'll find you some buyers if you give me 25%." CEO says, "What about privacy?" Dogbert says, "That's not a problem. I never use my real name."
Dogbert Consults Dogbert says, "Customer data is an asset that you can sell." Dogbert says, "It's totally ethical because our customers would do the same thing to us if they could." The Boss says, "Sounds fair." Dogbert says, "In phase one, we'll dehumanize the enemy by calling them 'data.'"
Dilbert works in collections Customer says, "My wife hates me and I live between and archery range and a nest of rabid badgers." Dilbert says, "Is that a reason for not paying your bills?" Customer says, "I'm just saying you called at as bad time."
Tina says, "Can you review my letter to this customer who complained?" Dilbert says, "'Tell the spiders living in your skull that we'll look into it.'" Tina says, "Good writing should never be predictable." Dilbert says, "Then it's perfect."
Asok says, "Wally, how do you keep up with all of the changes in technology?" Wally says, "Chasing knowledge is a fool's game, Asok." Wally says, "I use experience to answer questions without the burden of knowledge. Observe." A man says, "Wally, if we upgrade our servers, would that solve our network problem?" Wally says, "If the problem is the servers, yes." The man says, "I'll ask someone else." Wally says, "There goes another satisfied customer."
A man says, "Hi, I'm a customer of your commercial sales division." "The man says, "I heard you would be the best person to answer a technical question..." Dilbert says, "I don't work in that division." The man says, "I know. It's just a quick question." Dilbert says, "If I tell you something different from what the commercial division tells you, I'll get in trouble." Dilbert says, "But I'll also get in trouble for not helping a customer." Dilbert says, "My safest course of action is to fake my own death." The man says, "You're a bad actor." Dilbert says, "It isn't polite to insult the dead."