Customer Service Comic Strips - Page 9
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Dogbert says to the staff during a session of self-service consulting, "I was hired because you're all dumber than a crate of anvils." Dogbert continues, "Now, can anyone tell me if your operations are centralized or decentralized?" Asok waves his hand excitedly, "Ooh! Ooh! I just thought of a strategy!"
Dogbert is sitting at a conference table beside the boss, across from Dilbert and Wally. Dogbert says, "You need to reorganize by customer type." Gesturing toward the boss, Dogbert continues, "One division would focus on selling to feeble-minded people." The boss says, "Are you gesturing at me because I would work in that division?" Dogbert says, "What's your second guess?"
The Boss says to Dilbert, "We have a gigantic database full of customer behavior information." Dilbert says, "Excellent. We can use non-linear math and data mining technology to optimize our retail channels!" The Boss says to Dilbert, "If that's the same thing as spam, we're having a good meeting here."
The Boss says to Catbert, "What's the most evil way to use our database of customer information? The Boss says, "Should we sell our mailing lists, spam without mercy, or just blackmail customers?" Catbert says, "Um... Do you have me in that database?" The Boss says, "We know all about your clumping problems."
Two Elbonians each have a tin can with string held up to their ears. One Elbonian says, "This is the Elbonian Fulfillment Service. How may I thwart you?" The Elbonians continue listening to their tin cans. One Elbonian hears, "Grunt grunt grunt grunt grunt." The Elbonian holds his tin can away from his ear and says to the pig, "Okay, it wasn't funny the first 300 times either."
A female employee says to The Boss and Wally, "The results of our customer satisfaction survey are in." The female employee says, "83% spat at their telephones until they died of dehydration." Asok the Intern, The Boss and Wally listen as the female employee continues, "We're calling that group 'The Lucky Ones'."
MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
The Boss, Wally and Alice are sitting at a conference table. The Boss says "Someone threw a computer off the roof and killed our biggest customer." Alice appears shocked. The Boss continues, "We plan to replace him with a lookalike who will continue buying from us." The Boss holds up a picture of Wally. Wally says, "Hey, that's Willy from the club of people who look exactly like me."
The Boss hands a black briefcase to Wally. He says, "You'll impersonate our dead customer and make large purchases from us." Wally looks down at the briefcase and says, "I've never done anything like this before." The Boss replies, "It's called 'work.'" Wally walks away, continuing to hold the briefcase. He asks, "Am I doing it right?"
Dilbert stands at a table reviewing a sheet of paper with a contractor. The contractor says, "Here's my estimate. I'll start the job on Monday." The contractor continues, "When I say 'Monday,' I'm referring to the service industry's space-time continuum." The contractor holds out a calendar and says, "I'm not supposed to show you this, but check out the calendar." Dilbert looks and says, "No Mondays."