Search Results for "support"

You can also use "quotes" and & to narrow down results.

Thank you for voting.
 - Dilbert by Scott Adams

Share March 02, 2003's comic on:


Tags #abuse, #audio menu system, #freezing, #love problem, #low level technician, #same questions, #too much optimism, #waited in que, #tech support

View Transcript

Transcript

Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."

Thank you for voting.
 - Dilbert by Scott Adams

Share April 27, 2003's comic on:


Tags #customer diservice program, #tech supprt, #stretched telephone, #cleansed online support, #useful articles, #support groups, #train customers

View Transcript

Transcript

The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."

Thank you for voting.
 - Dilbert by Scott Adams

Share August 17, 2003's comic on:


Tags #netwrok security, #buggy, #complicated, #user guide, #pure evil, #tech support dept, #chimp with typewriter, #strategy, #victims, #hair quiver, #consultants, #paid by hour

View Transcript

Transcript

Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"

Thank you for voting.
 - Dilbert by Scott Adams

Share April 07, 2002's comic on:


Tags #tech support, #document, #free paper, #quality of paper, #lousy regular, #silkier, #accept the things can't change

View Transcript

Transcript

Dogbert says into his telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The man on the other end of the line replies, "My printer prints a blank page after every document." Dogbert says, "Why would you complain about getting free paper?" The man responds, "Free? Isn't it just giving me my own paper?" Dogbert replies, "Egad, man! Look at the quality of the free paper compared to your lousy regular paper!" Dogbert continues, "Only a fool or a liar would say they look the same!" The man responds, "Now that you mention it, it does seem silkier." Dilbert approaches Dogbert and asks, "What are you doing?" Dogbert replies, "I'm helping people accept the things they can't change."

Thank you for voting.
 - Dilbert by Scott Adams

Share January 12, 2014's comic on:


Tags #bossify, #deception, #fund ideas, #genius, #ideas, #customer support, #software, #budget approval, #delay projects, #low priority, #wise, #funding, #engineering

View Transcript

Transcript

Dilbert: You had a great idea bout upgrading our customer support software. Boss: I don't remember having that idea. Dilbert: It was genius. Boss: Well, that does sound like something I would suggest. Dilbert: We'll need budget approval, but that should be no problem for you. Boss: Duh. Obviously I'll fund my idea. It's genius. Dilbert: I'll need to delay my other project, but, as you said, those are lower priorities. Boss: I said that? Dilbert: It was very wise of you. Alice: How did you get funding for your idea? Dilbert: I had to bossify it.

Thank you for voting.
 - Dilbert by Scott Adams

Share March 01, 2015's comic on:


Tags #computers, #customer service, #frustration, #installing drivers, #software, #tech support, #technical support, #technology, #engineering

View Transcript

Transcript

Dogbert's Tech Support. Dilbert: The error message says my copy of Windows is not genuine. Dogbert" I'll walk you through a series of steps that won't work. Dilbert: Wait... what? Dogbert: After seventeen attempts that involve rebooting, you will lose hope. At some point you will give up and buy a new computer just to be done with it all. We'll start by uninstalling all of your drivers and reinstalling. Dilbert: Can I skip all of the useless steps and just buy a new computer? Dogbert: Sure, but you don't need to be a jerk about it.

Alice Gives Approval

Thank you for voting.
Alice Gives Approval - Dilbert by Scott Adams

Share November 01, 2016's comic on:


Tags #deal, #support, #negotiations

View Transcript

Transcript

Dilbert: Our pointy-haired boss asked me to get everyone's buy-in on this. Alice: I'll agree to your stupid idea if you support my great idea later. Dilbert: Deal. Alice: Should I read it? Dilbert: I don't see why.

Success Diminishes Other Guy

Thank you for voting.
Success Diminishes Other Guy   - Dilbert by Scott Adams

Share January 15, 2018's comic on:


Tags #ideas, #diminshed, #support, #stab me, #great deas, #discussion, #argument

View Transcript

Transcript

Ted: Your idea is great, but I plan to oppose it because I feel diminished by the success of others. Dilbert: Maybe you could support it now and then stab me in the back later. Ted: That's two great ideas you've had today. Dilbert: thank you.

New Statue In The Lobby

Thank you for voting.
New Statue In The Lobby - Dilbert by Scott Adams

Share September 22, 2018's comic on:


Tags #Dilbert, #alice, #the boss, #criminal, #tech support, #darned, #good, #report

View Transcript

Transcript

The Boss: Where's the career criminal I hired to do tech support? He was last seen talking to you. Alice: Rumor has it that someone murdered him, covered him in with-out and tried to pass him off as a statue in the lobby. Dilbert: I would report this if it did't look so darned good here.

Thank you for voting.
 - Dilbert by Scott Adams

Share September 08, 2011's comic on:


Tags #computer software, #computers & peripherals, #conversation, #risk assessment tools, #communicate, #enhance sector

View Transcript

Transcript

Man: We need to enhance our sector-relevant support for a suite of integrated risk assessment tools. Do you understand? Dilbert: Maybe. Is your point that you don't know how to communicate? Man: No. Dilbert: Oh. Then I didn't get it.