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Dilbert says to three Elbonians, "I've been sent to teach you 'Total Quality Management.'" Dilbert points at a visual aid that says "Quality equals good (1950)." Dilbert says, "In the old days, quality was just an empty word meaning 'good.'" Dilbert continues, "Eventually it evolved into a complicated method for transferring your money to business consultants."
Dilbert says to two Elbonians, "You start by identifying problem areas." One Elbonian sniffs while another says, "Hmm . . . Sometimes our mittens get stuck to our noses and we can't breathe." As an Elbonian struggles with his mitten, another says, "Yorgi! Try to breathe with your mouth!" Dilbert says, "People! Let's talk metrics, please!"
Dilbert points to a visual aid and says, "The fishbone diagram helps identify the root cause of problems." Dilbert continues as three Elbonians listen, "In your case, the root problem seems to be that you're a nation of imbeciles . . ." An Elbonian says, "True, but YOU'RE the one who had to draw a dead fish to figure it out." Another man says, "You're in the club! Here's your hat."
An Elbonian says to Dilbert, "Thank you for teaching us 'quality' techniques." The Elbonian continues, "Manufacturing defects are down fifty percent since we all joined 'quality teams.'" The other Elbonian says, "Yes!" The Elbonian asks, "How's our productivity, Yorgi?" Yorgi replies, "Down fifty percent." Dilbert thinks as he walks away, "They're on to me."
The Boss, Dilbert, Wally, Alice and Ted sit at a conference table. The Boss says, "This thankless assignment shall go to whoever asks a question or makes eye contact." The employees all look away as the Boss continues, "It's really, really stupid . . . Does anybody want to question it?" Alice slides a pocket mirror across the table. The Boss says, "I think I see Ted's eyes in the mirror." Dilbert says, "Good one, Alice!" Ted gasps.
Dilbert sits at his desk. Dogbert asks, "Do you realize the government takes half of all the money you make?" Dogbert continues, "And the majority of people are too young to vote, or didn't bother to vote, or voted for the loser. . . . And nobody alive voted for our constitution." Dilbert replies, "It's never good when you have these insights." Dogbert says, "I've decided to levy my own tax on people."
Dogbert stands on a chair and hands Dilbert a form. Dogbert says, "Here are the Dogbert tax forms. Pay promptly or you will be penalized." Dilbert says, "It's not fair!" Dilbert says, "You can't just levy your own taxes; what makes you think I'll pay?" Dogbert replies, "If not, I'll put you in my new prison." Dilbert says, "You mean, you built a prison with the taxes you've already collected?" Dogbert replies, "I think of it as 'infrastructure.'"
The Boss says to Dilbert, "I just love hiring these temporary workers!" The Boss carries a man over his shoulder. The Boss continues, "No employee benefits . . . No union . . . Just toss 'em in the dumpster when you're done with them!" Dilbert says, "The dumpster seems a bit inappropriate." The Boss replies, "They're way too big to flush."
Dilbert says to a man who is working furiously at the computer, "Wow! You temporary contract programmers sure are productive!" Dilbert continues, "It must be exciting to know you can be dismissed at any moment. Your very survival depends on results!" The man works faster. Wally says to Dilbert, "Let's go blame marketing for not giving us detailed requirements." Dilbert asks, "What's the big rush?" Behind them, the temp works so fast that smoke rises from the keyboard.
Dilbert and Wally sit at a conference table with a man from marketing. The man says, "You engineers have done NOTHING on my project. You just keep saying I haven't given you sufficient requirements!" The man throws his arms up in frustration and says, "I don't know what else you need and you won't tell me what you need!! Is this just your way of avoiding work??!" Wally replies, "I'll bet you regret choosing marketing as a career path." Dilbert adds, "It looks like a lot of work."