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Dilbert is on a dinner date. Dilbert has a unicorn horn growing from his forehead. The date's eyes are wide from shock. Dilbert says, "Lately, I've been growing a unicorn horn." Dilbert says, "In some cultures, this would be a sign of great virility." The date has left Dilbert alone at the table. Dilbert thinks, "It's time to admit that I don't know what women want."
Caption: Dogbert the consultant. Dogbert sits at the conference table with Alice and Dilbert. Dogbert says, "Our ad campaign featuring phony sincerity is working." Dogberts hands Alice and Dilbert pieces of paper. Dogbert says, "In phase two, we'll introduce our newest product, the invisible robot." Alice says, "We don't know how to make an invisible robot." Dogbert says, "Do you know how to make an empty box?"
Wally and Alice stand with the headless man. Alice looks at his wallet. Alice says, "According to his driver's license, the new guy's name is Edward Mann." Wally says, "Is his middle name Lester?" Alice says, "How did you know that?" Wally says, "What we have here is an Ed Les Mann."
Alice stands in her cubicle with the headless man. Alice says, "If we're going to work together, I should know your name." Alice says, "Let's see if you have a wallet with some identification." Alice huge the headless man, her hands in his back pockets. Wally walks by. Wally says, "Geez, Alice, could you let the new guy settle in first?"
Caption: Somewhere in Elbonia. Dilbert stands waist high in snow holding his briefcase. Two Elbonians in big hats and long beards stand across from him. Dilbert says, "I've been sent to teach you cobol." Elbonian man says, "We don't have any computers." Dilbert says, "That's okay. I don't know cobol." Dilbert and the two Elbonians pretend to type on imaginary keyboards. Dilbert says, "...And if you had a keyboard, you would od this." Elbonian says, "Oops.. how do I delete?"
Dilbert stands with The Boss. Dilbert's arms are raised in anger. Dilbert says, "Why are sending ME to teach cobol to the Elbonians? Wally is the one who knows cobol, not me." The Boss says, "Wally said he's busy that day." Dilbert says, "Can't you reschedule the class." The Boss says, "Okay... does tomorrow work for you?" Dilbert raises his clenched fists. Dilbert says, "YOU"RE SOLVING THE WRONG PROBLEM!"
Dilbert sits at his computer. The Boss stands in the doorway of his cubicle. The boss says, "I'm sending you to Elbonia to teach a class in cobol." Dilbert says, "I don't know cobol." The boss says, "Maybe you can learn it on the plane." Dilbert glares at the Boss over the wall of his cubicle. The Boss walks away. Dilbert says, "Maybe I'll take some scuba lessons up there too." The Boss thinks, "I'm making my getaway."
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
Dilbert stands in The Boss's doorway. Dilbert holds two pieces of paper. Dilbert says, "I have time to do ONE of these two assignments." Dilbert says, "One is essential to the business the other is not. Which ONE do you want me to do?" The Boss says, "Both!" Dilbert says, "I know you WANT both. But if you can only GET one..." The Boss says, "Combine them and just do one."
The Boss points to a bell on the wall and says, "This bell will improve your morale." The Boss continues, "You ring the bell whenever you achieve a goal." The Boss turns and shouts, "Then yell your accomplishment to the rest of the office." The Boss turns to face the office and says, "I know it sounds corny, but the bell has worked in other offices." Dilbert asks, "Does your information come from the bosses of those companies?" The Boss responds, "No. It comes from a magazine that interviewed those bosses." Alice grabs the bell and says, "I'll go first." The bell sounds, "CLANG! CLANG!" Alice calls out to the office, "I resisted killing my boss with a stupid bell."