Promise Customers Comic Strips
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Dogbert sits at the desk with a calculator and paper in front of him. Dogbert tells Dilbert, "By my calculations, we can make millions by combining a mortuary business and a garbage collection business." Dogbert continues, "Our customers could simply leave the dearly departed by the curb for pick-up." Dilbert says, "Maybe we could add pizza delivery, too." Dogbert says, "Let's not push a good idea too far."
The Boss: It's going to be another year of flogging dead horses. But somehow we'll muddle through our internal bureaucracy, gouge our customers, and keep getting our tiny paychecks. Dilbert: Sir, Wilson turned into a clump of uninspired sod. The Boss: It's just as well; he had a bad attitude.
Dilbert sits across from the Boss's desk. The Boss says, "We've got to focus more on the needs of our customers." The Boss points to a man standing next to him and says, "I've hired famous business consultant Tom Peters to follow you around and make passionate criticism." Tom stands behind Dilbert while he works. Tom waves his arms as he asks, "Is this quality? Are you truly focused on the customer?" Dilbert thinks, "Great . . . He's a spitter."
The garbage man says to Dogbert, "Sure, Dogbert, I'll be your election campaign strategist." The garbage man sits at a table with Dogbert and Ratbert. The garbage man says, "You can win if you promise to sell our national parks to foreigners and share the profits." Dogbert replies, "I couldn't do that." The garbage man asks, "You couldn't sell the parks?" Dogbert replies, "I couldn't share the profits."
Dilbert points to the ceiling and says to a roofer, "The roof is leaking there. Can you fix it tomorrow?" The roofer replies, "Well, like all members of my profession, I'm unreliable. However, I could give you a quote and then never show up or return your calls." Dilbert says, "You're hired. Nobody else would even show up for the quote." The roofer says, "I depend on repeat customers."
A woman approaches Dilbert and says, "So . . . Dilbert, welcome to the sales department. I'm Tina, your new boss." Dilbert holds out his hand and says, "Hi." Tina says, "As the new guy, you get the customers who despise our products and want to hurt us personally." A man climbs onto Dilbert's back and beats him on the head while yelling, "I hate you! I hate you!" Tina says, "You'll be selling to the small business market. He's your best account."
Dilbert sits across from a customer's desk wearing a suit and carrying a briefcase. The customer says, "Your competitor was here an hour ago . . ." The man points to a woman holding a towel and massage oil and says, "He promised me a massage from Helga if I buy from his company. What's your offer?" Dilbert replies, "I'll give you my house for Helga." The man says, "You're new at this . . ."
A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
Dilbert: we in engineering think of the marketing department as our customer, Fred. FRED: Thats great. Id like you to do a technical feasibility study for me. Wally: would that require any work? I said "customer" not boss.