Customer Success Comic Strips
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dilbert: i worked all weekend to get this done for you by the deadline. boss: thanks, but i won't need it for another two weeks. dilbert: then...why did you tell me the deadline was today? boss: i built some cushion into the schedule. dilbert: you mean, you lied to me about the real deadline. in other words, you don't trust me, you are a liar, and i should never believe you again. boss: but you didn't miss the deadline! dilbert: okay, well, at least my input is critical to our success. boss: i might have exaggerated that.
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
boss: when you schedule the zoom call with the customer, be sure to include me. dilbert: do you plan to use up all of our time talking about yourself? boss: people enjoy context. dilbert: it's as if you have never met a human.
dilbert video conferencing: i'd like to thank everyone who made the project a huge success. except for ted, who made everything twice as hard as it needed to be. ted: i can hear you. dilbert: you're slowing us down again, ted.
Dilbert: Our factories are back online, but we have no buyers. It turns out that our customer base overlaps with the people who recently poisoned themselves with household disinfectants. Boss: Who could have seen that coming? Dilbert: I won a bet on it.
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
dilbert thinking: i accomplished fifteen tasks on my to-do list today. that leaves only seven hundred tasks, not counting the twenty-three i added today. dilbert to dogbert: i wonder what winning feels like. dogbert: it's great.
boss to catbert: the secret to being a great manager is hiring people who are smarter than you are. then you have to take credit for their successes so they don't take your job. i also find it helpful to start rumors that they steal.