Hearing From Customers Comic Strips
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dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
Dilbert: Our factories are back online, but we have no buyers. It turns out that our customer base overlaps with the people who recently poisoned themselves with household disinfectants. Boss: Who could have seen that coming? Dilbert: I won a bet on it.
the sciencesplainer dilbert wearing face mask: we don't have any data yet, but we are hearing good reports. sciencesplainer: those reports are anecdotal. you need a controlled study to be certain. dilbert distressed: literally everyone already knows that. sciencesplainer: sure. but did you know accurate data are better than bad data?
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
dilbert: i can't get any work done at home because i keep hearing your footsteps all day! dogbert: excuse me for living. i'll try hovering from now on. dilbert: can you do that? dogbert hovering: there's a lot you don't know about me.
boss: i hired a sadist to design our user interfaces. i realize this isn't ideal, but no one else wanted the job. dilbert: why would our customers buy a product designed by a sadist? boss: it's called stockholm syndrome.
in conference room. dilbert: i recommend we upgrade one of our servers over the weekend. office workers: so, just to be clear, you want to replace our entire network in two days? dilbert: um...no. i want to replace one defective server. office worker: we can't replace our entire network in two days! that is ridiculous! dilbert: i don't know what is happening right now. dilbert: it's as if they things i say have no impact on what you hallucinate you are hearing. office worker: you think you can replace an entire network in two days, and you think i'm the one who is hallucinating? dilbert: i don't know what to do right now. office worker: your incompetence is confirmed.