Tech Support Dept Comic Strips
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Tags #business, #business ethics, #managers & supervisors, #qualities, #character, #cancel, #micro-manage, #lazy, #backstabbing, #brave, #lie, #credibility, #believe, #employees, #success, #manager, #random, #sarcasm
boss: all of my bad qualities see to be canceling each other out. for example, i want to micro-manage my staff, bi=ut i'm too lazy. and i want to do some corporate backstabbing, but i'm not that brave. i enjoy lying, and i'd like to do more of it, but my credibility is so low that no one believes me. i want to mock my employees for their mistakes, but i don't understand enough about what they do to know when they are doing it wrong. i want to take credit for the successes of my employees, but i don't give them enough support to succeed. carol: our set just called. he says he is naming you the manager of the year. boss: he must be deeply uninformed. carol: yes, but he's also lazy, so he pocked you randomly.
dilbert at home: i'm going to try to cancel some recurring online charges today. wish me luck. dogbert: what resistance are you expecting? dilbert: obviously, they hide their contact information, so i allocated two hours to find the right phone number. it should take about an hour to navigate their automated phone system that will keep sending me to the wrong place. if i reach a human, he'll try to divert me to their website to cancel, which i already know won't work because... ...i won't be able to find my account in their system for reasons no one will ever be able to explain. and of course, their phone support person will be using a headset microphone that garbles his already mumbled words. dogbert: but if you stick with it, you will eventually succeed? dilbert: i don't know were you got that idea.
dilbert: why is your writing so angry? tina: tech writers are underpaid, so all of our envy and contempt spill out on the page. dilbert: maybe you tech writers should drink less coffee and exercise more. tina: this is exactly why we hate everyone.
dilbert and boss looking out office window. dilbert: protesters have surrounded our building. boss: don't worry. i put a supportive sign in the lobby so they'll know we are on their side. dilbert: update: our nine lower floors are on fire. boss: maybe i should have used a bigger sign.
boss: we doubled our income during the pandemic, and it isn't a good look. we need to make some sort of insincere gesture of support for people who are suffering. dilbert: or we could actually help people. boss: i'm thinking more along the lines of a sign in the foyer.
boss: dogbert, i need you to train asok to fill in for you on tech support. dogbert to asok: the goal of tech support is to convince the caller the problem is on their end. i do this by recommending increasingly difficult things for them to try. eventually they give up, watch and learn. dogbert on call: uh-huh... uh-huh... try rebooting your computer. now try it again while holding control -escape-space bar- delete for exactly 27.3 seconds. no luck? try looking at your computer's binary code to find any zeros and ones that are out of order. click dogbert: and he's gone. asok: genius!
co-worker: i can't support this project because you're all a bunch of corrupt, godless communists. dilbert: just out of curiosity, where did you get your education? co-worker: i learned everything i need to know on social media. dilbert: how does that help you evaluate a technical proposal? co-worker: it's simple. i take one look at all of your faces, and i know everything i need to know. co-worker looking at wally: i mean, look at this guy's face. he's obviously a grifter. wally: lucky guess. co-worker looking at alice: this one obviously has anger issues. dilbert: i demand a larger sample size! co-worker: whatever geek face.
dilbert: our tech support staff is overwhelmed because we shipped the wrong user guide with our product. boss: my bonus only depends on launching the product on time. tech support isn't my department. dilbert: you caused the problem. boss: who told you it was a fair world.
dogbert's tech support dogbert: yes, we know the user manual refers to the wrong product. just use your common sense to figure out what the manual should have said. voice from phone: i tried the, but it didn't work. dogbert: i can't fix your common sense!