Users Manual Comic Strips
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dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
dogbert's tech support dogbert: yes, we know the user manual refers to the wrong product. just use your common sense to figure out what the manual should have said. voice from phone: i tried the, but it didn't work. dogbert: i can't fix your common sense!
dilbert: the product is ready to ship as soon as the new user guide is complete. boss: ship it with the old model's user guide. dilbert: the user interface is totally different. boss: don't let perfect be the enemy of shipping.
Dilbert: We need to fix our user interface because half of our users can't figure it out. Boss: Tell them to read the manual. Dilbert: That's not how you fix a bad user interface. Boss: Then why do manuals exist? Dilbert: If you need me, I'll be banging my head against a wall.
Man: Thank you all for coming to this mandatory class on using the new system. The new system installation is behind schedule, so I'll train you using the old system. Dilbert: we know how to use the old system. Man: I'll point out how the new system is different as we go. Dilbert: Is the new system a lot like the old system? Man: No. Totally different. Dilbert: This is the worst idea I've ever heard. Man: Here are some handouts from the old system's operating guide. Dilbert: This is the Japanese language part of the manual. Man: Are you going to complain about everything?
Dilbert: Our apps are so addictive that we've triggered a zombie apocalypse. Our users no longer interact with the living. They can only see and hear their own phones, Boss: Do the zombies eat brains? Dilbert: Yes. we call it "share" button.
Dilbert: I invented a neural interface for computers. Boss: Is that so users can control computers with their thoughts? Dilbert: No, the opposite. Your way would be like a squirrel trying to drive a car.
Boss: Don't focus so much on making the software do what our customers want it to do. Just make it hard for users to uninstall it. Dilbert: Why would they buy it in the first place? Boss: A big part of our strategy involves lying.
Dilbert: I wanted to be productive this week but the big tech companies didn't let me. Boss: That's ridiculous. They can't stop people from doing work. Dilbert: Actually, they can. Their business models depend on interrupting users with ads, and apps, and mindless entertainment. Until recently, humans could resist these distractions. But now the tech companies are using science to make their apps addictive. They learned how to hijack our brains. What started as simple entertainment evolved into military-grade mind control. Did you hear any of that? Boss: Any of what?
Dilbert: As you requested, I wrote a VR program that makes users feel as if they are in cubicles. I put only your name on the credits because I expect an angry mob to kill whoever created it. I also wrote a VR jail program in case you want to be in protective custody. Boss: I might need that.