Audio Menu Comic Strips
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Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
dilbert in front of laptop on video conference: our audio is garbled. i can't hear what you are saying. dilbert yelling: no, i didn't say anything about a gerbil. i said our audio is garbled. dogbert and dilbert at home. dogbert: how'd your zoom call go? dilbert: i solved zero problems and may have endangered a gerbil.
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "So . . . There are three menu choices and the first two didn't work . . ." Dogbert's continues, "Some people would have recklessly tried the third choice before calling for help. But I can tell you're different." Dogbert continues, "Let's be honest with ourselves, Dave. Do you think anybody is going to read a memo from you?"
Tina the Tech Writer sits at her desk and writes, "To insert a column, click the column insert menu." Tina types, "But let's be honest, userboy, if you need to be told THAT, you're too stupid to use this product." Tina asks Dilbert, "Have you reviewed the draft yet?" Dilbert replies, "I'm up to the chapter titled 'Duh.'"
The Boss, Dilbert, Wally and Alice sit at a conference table. The Boss says, "I've decided to make some changes to our corporate culture." Wally says, "Let me guess what that means." Wally continues, "We'll work longer hours without extra pay . . ." Wally continues, "Your management style will remain exactly the same because Lord knows there's no need for YOU to change." Dilbert adds, "We'll start calling ourselves a 'team' so it doesn't seem like work!" Alice covers her eyes and says, "I predict there will be vapid slogans printed on notepads, and maybe some useless meetings." Dilbert says, "She's psychic!" Dilbert asks, "Is is just me or is the culture already changing?" Wally shouts, "I feel it! We're changing!" Wally looks at the agenda and asks, "What's next on the fad menu?" The Boss thinks, "I wonder if it's too late to rule by fear."
Dogbert: Would you like to make a hundred million dollars for just showing up at work? Dogbert: My audio lessons teach you how to become an underperforming CEO. $19.95 Step One: become A CEO> Step Two: Be the sort who would buy these audio lessons.
Dilbert is meeting with Tina. He reads a piece of paper and says, "Your budget is wrong. You forgot maintenance." Tina exclaims, "Why do you engineers always think you're right?!" Dilbert reaches for a device and says, "I anticipated your reaction and I came prepared." Dilbert holds the device in front of Tina's face and says, "Here's a list of every disagreement we've had." Dilbert taps on the device and says, "And here are the audio clips of the outcomes in your own voice." The device plays back a recording of Tina's voice, "You're right, Dilbert.. You're right... I guess you're right.. I'm wrong.. You're right... You're right." Tina reaches out her hand and says, "Let me see that for a second." Tina jumps on top of the table and smashes the device into pieces. She exhales, "Oo! Oo! Oo!" Dilbert thinks, "To an engineer, everyone looks like a chimp."
Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."