Automated Phone System Comic Strips
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dilbert at home: i'm going to try to cancel some recurring online charges today. wish me luck. dogbert: what resistance are you expecting? dilbert: obviously, they hide their contact information, so i allocated two hours to find the right phone number. it should take about an hour to navigate their automated phone system that will keep sending me to the wrong place. if i reach a human, he'll try to divert me to their website to cancel, which i already know won't work because... ...i won't be able to find my account in their system for reasons no one will ever be able to explain. and of course, their phone support person will be using a headset microphone that garbles his already mumbled words. dogbert: but if you stick with it, you will eventually succeed? dilbert: i don't know were you got that idea.
Asok: Are you the troll that handles our payroll system? I have a problem. Troll: problems are handled by our automated sadistic phone system. ASOK: For tech support, press the exact value of 22 divided by 7
Dilbert: "I can't develop an automated testing system by the arbitrary deadline you set." The Boss: "Try working smarter, not harder, with a sense of urgency, and a bias for action." Dilbert: "Or maybe you could do something differently." The Boss: "I'm not the one who can't get his work done."
Dilbert and Dogbert sit at the desk watching the video phone. Dilbert says, "This video phone will be a big help for dating." Dilbert continues, "This way I can weed out the unattractive prospects in seconds." Dogbert asks, "Isn't there a camera on your end too?" Dilbert replies, "No system is perfect."
Dilbert: Whats the address for our meeting? The Boss: You don't need it. I'll tell you where to turn, Dilbert: With all due respect you are not a reliable navigation system. You will be using your phone and you will forget to tell me when to turn. Dilbert: If I point out your inattentiveness you will snap at me,. Dilbert: I wil be seething with anger for the entire drive, while wondering if I am already lost and don't know it. or you could tell me the address now. The boss: You don't need it. I'll tell you when to turn. AN HOUR LATER Dilbert: must... not drive...over...cliff....
DOGBERT'S TECH SUPPORT: Dogbert sits at his computer wearing a telephone headset. Dogbert says, "Your mousepad is incompatible with your operating system." The Boss listens on his telephone as Dogbert continues, "Try rebooting the mousepad. If that doesn't work, I'll call you back." Still on the phone The Boss asks, "How will you know?" and listens as Dogbert replies, "I'll watch you through your monitor."
Dilbert says into the phone, "And I need the software in a week." The voice on the other end of the line says, "Cheryl is the only one who knows the ordering system." The woman on the other end of the line says into the phone, "She's on her honeymoon for two weeks. You need CFO approval to buy software outside the system." Dilbert responds, "Fine. I'll talk to the CFO. When will he be available?" The voice responds, "Depends on the parole board."
Boss: Take a company car and meet a customer at our data center on Montgomery and Pine. Dilbert: I can't drive to an unfamiliar place with Alice. She'll spend the entire trip arguing with the GPS navigation system. Boss: No one does that. Dilbert: Allow me to demonstrate. My phone says we should take this route. Alice: What?! Is it crazy? We are not taking 880! Change your mind! Change your mind! Change your mind! Dilbert: It gets worse. Alice: If you listen to this liar, I will end you.
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
Wally: We announced huge losses, but analysts thought it would be even worse, so our stock went up. I'm using a similar system to get a big raise. For years I've been lowering everyone's expectations of my performance. Next I'll... I made a phone call today. Boss: Employee of the year!