Cleansed Online Support Comic Strips
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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
DOGBERTS TECH SUPPORT Dogbert sits at a desk using a computer. He says into the phone, "According to my online database, our product isn't compatible with your computer." Dogbert continues, "It's also incompatible with all other computers and all other software including our own." Dogbert continues, "And those red blotches on your hands - that's because our box is made of poison ivy."
Dilbert says to The Boss, "We don't have enough engineers to handle all the requests for sales support." The Boss says to Dilbert, "Build an online database to log all the requests." Dilbert says to The Boss, "It might look as if I'm staring at you with a mixture of contempt and disbelief, but I'm actually meditating."
Dogbert's Tech Support Dogbert says, "Email me a list of the things you already tried." Dogbert says, "I'll go down the list and make you try every single thing again, sometimes more than once." Dogbert says, "And take your time because I'm reading a really good book online."
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Dilbert: I know the job market is highly competitive, but was it really a good idea to hire a career criminal? The Boss: Relax. He's just doing internal tech support. Paul: I'll need all of your passwords to update your software. Alice: Have you met my fist of justice?
boss: dogbert, i need you to train asok to fill in for you on tech support. dogbert to asok: the goal of tech support is to convince the caller the problem is on their end. i do this by recommending increasingly difficult things for them to try. eventually they give up, watch and learn. dogbert on call: uh-huh... uh-huh... try rebooting your computer. now try it again while holding control -escape-space bar- delete for exactly 27.3 seconds. no luck? try looking at your computer's binary code to find any zeros and ones that are out of order. click dogbert: and he's gone. asok: genius!
boss: my records show you completed the online training for diversity and inclusion. apparently, you did not know we can detect it when you have the sound muted during the entire course. colleague: oops. dilbert: you can do that? Boss: no, but i can trick most of you idiots into confessing.
dilbert at home: i'm going to try to cancel some recurring online charges today. wish me luck. dogbert: what resistance are you expecting? dilbert: obviously, they hide their contact information, so i allocated two hours to find the right phone number. it should take about an hour to navigate their automated phone system that will keep sending me to the wrong place. if i reach a human, he'll try to divert me to their website to cancel, which i already know won't work because... ...i won't be able to find my account in their system for reasons no one will ever be able to explain. and of course, their phone support person will be using a headset microphone that garbles his already mumbled words. dogbert: but if you stick with it, you will eventually succeed? dilbert: i don't know were you got that idea.