Customer Calls Comic Strips
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boss: i hired the dogbert tech support team to help with customer calls because our user interface is so sadistic. dilbert: wouldn't that be adding insult to injury? boss: how so? dogbert in a office at a desk yelling: try rebooting, you idiot. and don't call again!
Dilbert: My project is on hold. Do you need any help on yours? Alice: Sure. Call these customers and tell them we can't deliver on time or with the features they need. Dilbert: Do you have any tasks that don't feel like getting waterboarded on your birthday? Alice: And tell them the price went up."
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
Dilbert is meeting with a salesman. Dilbert asks, "Do you have any customer references I could call?" The salesman hands him a piece of paper and says, "Right here." Dilbert calls the number, "Beep, beep, boop, beep." The salesman's cell phone rings. The salesman's cell phone continues to ring. Dilbert says, "No answer." The salesman replies, "Try again when I'm in the parking lot."
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
Coworker says, "Why haven't you returned my calls?" Wally says, "I tried, but when I put the phone to my ear, it pressed my tragus over my ear hole and I couldn't hear a thing." Coworker says, "Do you do research on your excuses before meetings?" Wally says, "I'm not lazy, I'm useless. There's a big difference."
Carol: I need a new phone. Which one do you recommend? Dilbert: Do you want to be angry about your dropped calls or angry about your poor battery life? Don't hate the messenger. Carol: People similar to you build phones.