Customer Centric Comic Strips
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The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!
Dogbert sits behind a cash register and says to a customer, "Welcome to Dogbert's New Age Mineral Water Spa . . . Hand over the cash." Dogbert says, "Hold it . . . The vibes from my crystal tell me we knew each other in a previous life . . . In ATLANTIS!" A man says, "That's what you told the last guy, too." Dogbert replies, "Atlantis was a small town. I ran the only donut shop."
The Boss, Dilbert, Wally and another employee sit at a conference table. The Boss says, "Okay, the staff meeting is over. Does anybody have any meaningless rambling questions? Johnson?" Johnson asks, "How can we work as a team to achieve total quality without sacrificing customer focus?" The Boss asks, "How many people would like to see me make Johnson fetch this stick?" Everyone raises their hands.
The Boss says to Dilbert and another employee, "We're making a company commercial. Memorize these lines." Dilbert reads, "I'm Wally! I was specially bred to serve you and take abuse, O magnificent customer." Dilbert says, "It sounds a little unnatural." The woman reads, "I'm Raquel. I'll be your love puppet if you buy from us."
Dilbert sits across from the Boss's desk. The Boss says, "We've got to focus more on the needs of our customers." The Boss points to a man standing next to him and says, "I've hired famous business consultant Tom Peters to follow you around and make passionate criticism." Tom stands behind Dilbert while he works. Tom waves his arms as he asks, "Is this quality? Are you truly focused on the customer?" Dilbert thinks, "Great . . . He's a spitter."
Dilbert sits at a conference table with Stan and a customer. Stan says, "And our product has a thirty terabit RAM cache, just like your company needs. Tell him, Dilbert." Dilbert says, "It has no RAM." Stan continues, "And it's capable of detecting tachion field emissions." Dilbert says, "You're confusing use with 'Star Trek' again, Stan." Stan continues, "We'll build that stuff into the next free upgrade." The customer replies, "We'll take it!" Dilbert thinks, "Beam me up, Spock. There's no life on this planet."