Customer Diservice Program Comic Strips
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The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
Man: Would you like to sign up for our customer loyalty program? Dilbert: Why would I do that? Man: If you don't we'll overcharge you on your purchases. But if you sign up, we will add a new level of complexity to your life that will make you hate us. Dilbert: I'll stick with the customer disloyalty program. Just overcharge me and I'll never come back. Man: You can get ten percent off your purchase today if you fill out an online customer survey and enter our store code. Dilbert: Please just overcharge me and let me leave! Man: I almost hesitate to ask which extended warranty option you want.
Robot: It is time to take your mood-altering prescription meds. Boss: Oh, right. Robot: Wait... IBM's Watson computer has added another prescription and sent it to your 3-D pill printer at home. Do you think robots will ever program humans? Boss: That's dumb.
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
The boss: How hard would it be to program our website to collect browser history from our visitors? Dilbert: well, first Id need to invent some sort of device that reverses my sense of right and wrong. The Boss: so...we we talking about a week ...or a month?
Boss: I want to fire Wally, but I can't risk it. He says he's the only one who can program the Zeberpupin System. Catbert: Are you sure that's true? Boss: It must be. No one else has even heard of it.
Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!
Boss: You've been selected for our executive development program. That means we can make you relocate to any godforsaken dirt stain we want. As soon as you make friends or find romance, we'll move you to someplace new and worse. It won't be the sort of work you'll enjoy, and the stress might kill you. If you turn down this opportunity, the company will forever label you as a loser. If you accept the offer, the company will train you to find pleasure in the discomfort of your underlings. I'm doing it right now! Dilbert: I HATE MY LIFE!!! Boss: Yes, yes, say more.
Dilbert: In a few years, computers will program themselves. That's called singularity. From that point on, machine intelligence will increase exponentially. The resulting shock will probably destroy the fabric of civilization. Plan "A" is to live an unhealthy lifestyle. Plan "B" is techno-terrorism. Boss: I like the first one.