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- Dilbert by Scott Adams

Share February 02, 2001's comic on:

Tags #83% spat, #customer satisfaction survey, #the lucky ones, #died of dehydration, #results of survey

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A female employee says to The Boss and Wally, "The results of our customer satisfaction survey are in." The female employee says, "83% spat at their telephones until they died of dehydration." Asok the Intern, The Boss and Wally listen as the female employee continues, "We're calling that group 'The Lucky Ones'."

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- Dilbert by Scott Adams

Share September 07, 2002's comic on:

Tags #customer satisfaction, #shows improvement, #focus group, #attacked researchers, #two pencils, #premeditated

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The Boss says to Dilbert and Alice, "Our survey of customer satisfaction shows improvement." The Boss continues, "The focus group spontaneously attacked our researchers using number two pencils as shivs." Dilbert asks, "That's an improvement?" The Boss responds, "Last year the attack was premeditated."

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- Dilbert by Scott Adams

Share August 31, 2001's comic on:

Tags #parts department, #give parts away, #vicious cycle, #reordering, #brief customer survey, #fill out

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Dilbert is at a parts store. The man behind the counter says, "We don't give out parts anymore." The man continues, "We're trying to end the vicious cycle of reordering." The man then asks, "Would you mind filling out a brief survey of customer satisfaction?"

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- Dilbert by Scott Adams

Share April 07, 2005's comic on:

Tags #tech support, #online customer survey, #how happy

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Dogbert's Tech Support: Please fill out the online customer satisfaction survey." "Um... But you haven't even tried to help me yet." "I like to base my help on how happy you expect to be."

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- Dilbert by Scott Adams

Share June 25, 2011's comic on:

Tags #despair, #recessions, #unemployment, #fix your lips, #job satisfaction, #all time low

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Catbert: Oh no! Employee job satisfaction is at an all-time low at the same time unemployment is high! Boss: Ha ha! Good one. Now it's my turn to try saying it as if I care! Oh no! Catbert: Ha ha! Fix your lips!

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- Dilbert by Scott Adams

Share July 16, 2011's comic on:

Tags #customer survey data, #marketing, #design, #engineering secret, #business

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The customer survey data is for marketing eyes only. design the next release and we'll tell you if its what everyone wanted. How long will it take? Dilbert: Thats an engineering secret.

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- Dilbert by Scott Adams

Share November 25, 2011's comic on:

Tags #retail business, #service business, #buy company's prodcut, #pulling teeth, #commissions to salary, #free from tyranny, #customer service, #less than ideal, #no paperwork

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Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!

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- Dilbert by Scott Adams

Share March 19, 1990's comic on:

Tags #Dilbert, #bumped, #happy airline, #wonder, #duct tape, #section, #satisfaction, #company

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Dilbert stands at the "Happy Airline" ticket counter. The ticket agent says, "I'm sorry, sir, but you've been 'bumped.'" Dilbert says, "What?!" Dilbert puts his hands on his hips and says, "I've got a ticket! I demand satisfaction! I'll call the president of your stupid company!!" Dilbert is strapped to the wing of a plane. Dilbert thinks, "I wonder if there's really such a thing as the 'duct tape section.'"

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- Dilbert by Scott Adams

Share September 05, 1990's comic on:

Tags #Dogbert, #mineral, #water, #spa, #atlantis, #donut, #shop, #customer, #cash

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Dogbert sits behind a cash register and says to a customer, "Welcome to Dogbert's New Age Mineral Water Spa . . . Hand over the cash." Dogbert says, "Hold it . . . The vibes from my crystal tell me we knew each other in a previous life . . . In ATLANTIS!" A man says, "That's what you told the last guy, too." Dogbert replies, "Atlantis was a small town. I ran the only donut shop."

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- Dilbert by Scott Adams

Share October 24, 1990's comic on:

Tags #Dilbert, #rambling, #questions, #focus, #johnson, #fetch, #stick, #achieve, #sacrificing, #customer, #the boss

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The Boss, Dilbert, Wally and another employee sit at a conference table. The Boss says, "Okay, the staff meeting is over. Does anybody have any meaningless rambling questions? Johnson?" Johnson asks, "How can we work as a team to achieve total quality without sacrificing customer focus?" The Boss asks, "How many people would like to see me make Johnson fetch this stick?" Everyone raises their hands.