Customers House Comic Strips
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Caption: "Dogbert the consultant" Dogbert stands on a conference table. Dogbert says, "Some customers might complain that the invisible robot they bought from us.." Dogbert says, to Wally and Dilbert, "...is nothing but an empty box.. I will train our support staff to handle those calls." Caption: "Customer's House" A customer talks on the phone in his living room, near an empty cardboard box. He is terrified. The voice on the other end of the phone says, "According to our sensors, he's in your house... and he's watching you."
Dilbert looks over his cubicle wall. The Boss says, "Our user manual has a typo. Our technical support calls are going to a phone sex place." The Boss says, "Complaints are way down." Customer's House: The customer sits at his computer and says into the telephone, "Well, okay, but... has that ever worked?" The voice on the other end of the line says, "No complaints yet."
Dilbert sits across from a customer's desk wearing a suit and carrying a briefcase. The customer says, "Your competitor was here an hour ago . . ." The man points to a woman holding a towel and massage oil and says, "He promised me a massage from Helga if I buy from his company. What's your offer?" Dilbert replies, "I'll give you my house for Helga." The man says, "You're new at this . . ."
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
Dogbert's Sales Training Seminar Dogbert says, "Losers sell to customers." Dogbert says, "Winners sell the idea of low quota levels to their own bosses." Dogbert says, "Now everyone do the cha-ching dance!" Dogbert's Sales Training Seminar
Co-worker: I played golf at Pebble Beach over the weekend. Dilbert: I played that course on Xbox. Co-worker: That's totally different. Dilbert: I used a full spectrum lamp to simulate sunlight. Co-worker: I got fresh air! Dilbert: You should get a house that has windows. They're terrific.
Boss: We've decided to charge customers for features they currently get for free. Dilbert: Um... Have you considered how our customers might react? Boss: Obviously. Wally: I'd like to hear how that reasoning process went. Boss: Fine. Customers love us and they will put up with anything we dish out. Wally: So... It's sort of an abusive relationship? Boss: Not yet, but we're trying to move in that direction.
Tags #booth, #brochure, #exhibitions, #exhibitor expenses, #expenses, #huge crowds, #last 11 years, #logo sign, #new customers, #popular booth, #spillover, #steal chair, #trade show, #video of incident, #youtube
Boss: How did we do at the trade show? Dilbert: We had a huge crowd around our booth the entire time. But it was just the spillover from the popular booth next to us. The only person who asked for our brochure used it to kill a spider. Some guy tried to steal our extra chair and then Alice beat him senseless with our logo sign. A video of the incident is already on YouTube. It cost us $200,000 to be an exhibitor and we gained zero new customers. So it was just like the last eleven years. Boss: I feel good about next year!
Dilbert sits in his chair and Dogbert sits on Dilbert's legs. Dogbert says, "I'm enjoying the new informal approach at the White House." Dogbert continues, "I just hope it doesn't embarrass us in the international community." A White House aide stands in front of the President's desk next to Gumby. The President says, "Doggone it, I told you to set up a meeting with GORBY!" The aide thinks, "What's a Gorby?"