Delight Every Customer Comic Strips
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Dilbert lies on a couch in a psychiatrist's office. The therapist asks, "When did you start believing that your boss was an evil entity from another dimension?" Dilbert imagines the Boss telling him, "I'd like to sit in on your customer meeting." Dilbert thinks, "Uh-oh." The Boss, Dilbert and a woman sit at a conference table. The Boss says, "Let me share the high level strategic view." Dilbert thinks, "Here we go." The Boss spreads his arms and says, "Life began in the primordial stew literally hundreds of years ago . . ." The Boss continues, "But we are the only company who ever found synergies in our win-win solutions!" The caption says, "Two hours later." The Boss says, "And we won't sop until we delight every customer!" The woman looks shocked and Dilbert covers his eyes. The customer says, "I'd be delighted if you just told me about your new Internet access product." The Boss replies, "I cancelled the funding yesterday." The Boss stands up and says, "Who's up for a tour of our cubicles?" Dilbert says, "Gotta go."
DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."
man says, "Thanks to a new law, every customer In my sales territory needed to upgrade." man says, "Now I wear a hat made of money. The funny thing is that I'm not even a good salesman." man says, "Next week, the donuts are on me." Alice says, "Die! Die! Die!"
"As you requested, this price quote includes absolutely every expense you'll incur!" "If that's true, you won't mind signing the 'Alice Side Agreement." "'In the event of hidden costs, customer will repeatedly punch vendor while telling 'you freaking weasel!'" "Pen?"
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
The boss: "Hey, it's a customer!" The boss: "You're in luck; our next version has every feature you'll ever want!" Man: "It does?" "I was ready to buy your current version... but I guess I'll wait." The Boss: "When will our new version be ready?" Dilbert: "In a year." "The new version will leapfrog our competition." Man: "Leapfrog? That implies that they have better products right now." The Boss: "BUY OUR PRODUCT, YOU STINKIN' PILE OF CRUD!!" "SLAP!" "I have to run. Try not to blow the sale."
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
man with red apron: would you like to join our frequent victims club? dilbert: no, i just want to buy this beverage. man: you could save a dollar if you join now. it only takes a minute. dilbert: i don't want you tracking my purchases and selling my data. man: i you don't sign up, my colleagues and i will pester you to do it every time you try to buy something. dilbert: i'll take my business elsewhere! man: no. you won't. because other stores are just as bad as we are. dilbert: i am not a victim! man: tell that to the customer survey i'm about to pester you into doing.
Dilbert: My doctor says I have a wicked case of Pop Farr. Its when vulcans and engineers go into gear every seven years. Alice: Im pretty sure, I don't care but let me check my calendar just in case... Alice: Someone kill me! Now Now! Now! continued