Designing Call Center Comic Strips
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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.
Dilbert: Ive been ordered to build a company call center with inhumane working conditions for the employees. ut I don't feel guilty because Im only acting under orders and maybe they did something to deserve it. I might need your help to demonize them. Dogbert: Im all over it.
The Boss: So, mister rather, why should I hire you to work in my call center? Ratbert: I thrive on the challenge of inhumane working conditions. Watch me go without a rest room break for four hours, The Boss: You're hired.
Catbert sits between Dilbert and the Boss with a piece of paper in front of him. He announces, "There aren't enough friendly people to fill our call center jobs." Catbert turns to the Boss and explains, "All we can find are angry people who refuse to put their telephone headset mircrophones near their mouths." A call center operator, with her telephone headset microphone turned completely away from her head, says, "No, I'm sure the problem is on your end."
Elbonian Call Center "We don't have that software in stock." "But may I interest you in a set of porcelain unicorn figurines that wear pants?" "Really? Wow. Your country has way too much money."
Elbonia Call Center Remember to use your american accents! YEE- HAA!! lets put the dawg in the cherry! look at the size of my misses!! We only do it that way in the cafeteria. Opps sorry.
Designing a Call Center Dilbert: If the employees get the svolume of calls per day they will wish they were dead. Dilbert But they won't be dead, just too beaten down to look for better jobs. Dilbert: I dont know how to make it any more inhumane. The Boss: we can punish them for not being cheerful.
The Boss: "We've moved our call centers to Elbonia but we don't think anyone will notice." Elbonia: "Hello, how may I help you? My name is Kruphnehdahpheweundikaniswalyniaphorganopop." "I mean...Carl."
THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."