Documented Procedures Comic Strips
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The Boss, Wally and Dilbert sit at a conference table. The Boss says, "We'll be having an ISO 9000 audit soon. They'll check to see if we follow our own documented procedures for everything we do." The Boss continues, "I've divided our preparation tasks into two groups: unethical and unproductive." Wally tells Dilbert, "I'll train our department to lie to the auditor. You can document our inane procedures." Dilbert replies, "No fair. You did unethical last time too!"
The boss: "I can't give you a raise because you ask me too many questions." "That's a sign that you can't do your job." Dilbert: "I anticipated your misperception and prepared for it." "I saved all of my e-mails and matched them to your policies and procedures." "For example, this is your e-mail saying we need your permission to buy software." "And here's my e-mail asking if I can buy some software." "Should I run through the other seven hundred documented examples?" The Boss: "There you go asking another question."
Airport Security Man says, "Step over here, sleeper cell." Man says, "Our new pat down procedures might be more invasive than you're used to." Man says, "Only terrorists act nervous in these situations." Airport Security
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
The Boss says to Dilbert and Wally, "We're having an ISO 9000 audit this week." The Boss continues, "Take a look at your documented job descriptions and make sure that it's what you're doing if the auditor asks." Looking at his job description, Dilbert says, "According to this I'm some sort of engineer." Wally, looking at his, says, "As if we'd have time for that . . ."
Dilbert tells Dogbert, "I've decided we need more structure in this household." Dilbert continues, "Things are out of control . . . We have no procedures . . . No rules . . . It's totally unmanageable." Dilbert points to a file cabinet and continues, "That's why I've developed a set of forms to guide our daily interactions." Dilbert continues, "For example, this P-38 form is a request for additional food." Dilbert continues, "The P-39 is for liquids and the P-40 is a convenient way to request both food and liquids." Dogbert says, "Give me a P-39 form . . . I'm a little dry." Later, Dogbert hands Dilbert the form and says, "Under 'purpose for distribution' I put 'thirsty.' I hope that's right." Dilbert writes on the form and says, "Request denied . . . You used an outdated form."
The Boss and a man sit at a conference table. The man says, "Your product looks good, but you can't be our supplier unless your company is ISO 9000 certified." The Boss asks, "So . . . You don't care how bad our internal processes are, as long as they're well-documented and used consistently?" The man replies, "That's right." The Boss says, "Our documented process says I must now laugh in your face and double our price."
The Boss pionts a big ray gun like machine at Alice, Dilbert and Wally. The Boss says, "Our new line of business is testing experimental medical procedures on employees." Alice, Dilbert and Wally look shocked. The Boss says, "Today's test is called the unicorn antidepressant therapy." The Boss fiddles with the machine. The Boss says, "According to the instructions, in a few minutes, I'll see something that will make me laugh." Alice looks upward at a bump beginning to grow on her forhead. Dilbert and Wally put their hands to their brows.
Dogbert consults the Boss. Dogbert says, "My team can build an e-commerce site for you." Dogbert continues, "It will be so well-documented that your I.S. group can easily maintain it." The Boss gathers his employees as he explains, "But the coolest part is that the documentation will be delivered by flying pigs."
The Boss: "In order to avoid shoddy mistakes, everything we do from now on will be part of a documented process." Wally: "What documented process did you use to decide what documented process to use?" wally: "Or is this one of those shoddy mistakes I keep hearing about?"