Eliminate Phone Support Comic Strips
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Caption: "Dogbert Consults" Sogbert stands on the boss's desk. DOgbert says, "Eliminate phone support for your product. Provide help only via the internet." Dogbert's tail wags and he says, "Then discourage people by making them answer an ominous list of personal questions." Man looks terrified in front of his computer the computer screen reads, "1. What is your home address? 2. When do you shower?"
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "Please wait while I consult with somebody who has your exact same problem." Ratbert sits in the chair next to Dogbert. Dogbert asks him, "How do you compensate for a tiny brain, Ratbert?" Ratbert answers, "I just say I'm way too busy to learn. Then I get somebody else to do my work." Dilbert says into the phone, "I'm going to transfer you to an expert." Ratbert says, "Sometimes I pretend to be dead."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Caption: "Dogbert's tech support" Dogbert sits at a computer and speaks on the phone. Dogbert says, "First I need to ask you many questions." Dogbert says, "Then I will transfer you to someone who will ask you the same questions again." Dogbert says, "We do this to remove any hope you might have had that we understand technology."
Asok: Are you the troll that handles our payroll system? I have a problem. Troll: problems are handled by our automated sadistic phone system. ASOK: For tech support, press the exact value of 22 divided by 7
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "I think I know what your problem is . . ." Dogbert continues, "Take all the parts and arrange them in neat piles. Now stand on your chair so you can see above your cubicle wall." A man stands on his chair holding the phone and looking over the cubicle walls. On the other end of the phone Dogbert continues, "Now shout 'Does anybody know how to read a manual?'"
DOGBERTS TECH SUPPORT Dogbert sits at a desk using a computer. He says into the phone, "According to my online database, our product isn't compatible with your computer." Dogbert continues, "It's also incompatible with all other computers and all other software including our own." Dogbert continues, "And those red blotches on your hands - that's because our box is made of poison ivy."
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "So . . . There are three menu choices and the first two didn't work . . ." Dogbert's continues, "Some people would have recklessly tried the third choice before calling for help. But I can tell you're different." Dogbert continues, "Let's be honest with ourselves, Dave. Do you think anybody is going to read a memo from you?"
Dilbert sits at his desk with a telephone in his hand. A voice on the phone says, "Press 'One' for sales. Press 'Two' in a hopeless effort to get technical support." Dilbert presses "2." The voice on the phone continues, "Press 'One' for answers to questions you don't have. Press 'Two' if you're gullible and optimistic." Dilbert presses "2." The voice on the phone says, "Press 'Two' if you're willing to buy something just so you can talk to a human being . . ." Dilbert puts the phone on the desk and raises a mallet to strike it.