Field Support People Comic Strips
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Dilbert and Wally sit at a conference table with a sales rep. As they look through some folders, the woman says, "On one hand, my company does use inferior technology in our products . . ." The salesperson continues, "But on the other hand, I'm the most attractive female who has paid attention to you this year." Dilbert responds angrily, "What kind of engineers do you think we are??!" Wally asks, "Do you have pictures of your field support people?"
Caption: "Dogbert Consults" Sogbert stands on the boss's desk. DOgbert says, "Eliminate phone support for your product. Provide help only via the internet." Dogbert's tail wags and he says, "Then discourage people by making them answer an ominous list of personal questions." Man looks terrified in front of his computer the computer screen reads, "1. What is your home address? 2. When do you shower?"
Man: I learned the hard way that a lot of people who work in the biotech field are practical jokers. I thought my company was giving free flu shots. Stupid stem cells.
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "So . . . There are three menu choices and the first two didn't work . . ." Dogbert's continues, "Some people would have recklessly tried the third choice before calling for help. But I can tell you're different." Dogbert continues, "Let's be honest with ourselves, Dave. Do you think anybody is going to read a memo from you?"
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dogbert sits on a rock in the middle of a field. Dogbert thinks, "I like to con people. And I like to insult people." Dogbert thinks, "If you combine con and insult, you get "consult." Dogbert stands on the boss' desk. Dogbert says, "I'm here to consult you." The Boss says, "It sounds expensive and demeaning...okay."
Wally: "People think I'm worthless, but in fact I'm a subject-matter expert in a very narrow field." "It's so narrow that it requires no knowledge whatsoever." Dilbert: "What field is it?" Wally: "There's no way to know for sure."
Boss: How's your project going? Dilbert: Do you mean the one that has no management support, ambiguous goals, no budget, and an angry team of overworked people who want it to die? Boss: No, the other one. Dilbert: Sometimes there isn't an "other one."
Dilbert says, "I need to find a support group for people who have my same problem." Dilbert says, "Type 'thrown out of a fifth floor window by a CEO who will escape justice.'" A man says, "look who doesn't have a broken leg. Do you think you're better than us?"
Dogbert says, "I'm forming a support group for people who always make bad choices." Ratbert says, "Count me in!" Dogbert says, "Ratbert, I want you to organize the whole thing for me." Ratebrt says, "I'd like that, and I don't know why." Dogbert says, "I want everyone to wear uniforms and chant my name." Ratbert says, "Is it just me, or does this keep getting better?"