Fix Interface Comic Strips
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Dilbert points to a slide and says, "We can fix our incomprehensible user interface for a million dollars." Dilbert continues, "Or we can close our eyes and wish real hard that our users won't care." The Boss closes his eyes and wishes real hard. Wally turns to Alice and says, "He's saving a million dollars. What did you do today?"
Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."
Catbert: Oh no! Employee job satisfaction is at an all-time low at the same time unemployment is high! Boss: Ha ha! Good one. Now it's my turn to try saying it as if I care! Oh no! Catbert: Ha ha! Fix your lips!
Tags #frustration, #gadgets, #smartphone interface rage, #perfect storm, #bad interface design, #chubby fingers, #poor signal strenth, #smashing phone, #frustrated, #can't survive, #lesser of two eveils
Dilbert: Whoa! Watch out. I've read about this. It's called smartphone interface rage. It's caused by the perfect storm of bad interface design, chubby fingers, and poor signal strength. He'll get so frustrated that he'll consider smashing his phone. Then he'll realize he can't survive without his phone and he'll be twice as frustrated. We have to do something. Wally: Run as fast as you can into the wall! It will take your mind off of your phone! Sometimes the best you can hope for is that the lesser of two evils is the funny one.
Dilbert points to the ceiling and says to a roofer, "The roof is leaking there. Can you fix it tomorrow?" The roofer replies, "Well, like all members of my profession, I'm unreliable. However, I could give you a quote and then never show up or return your calls." Dilbert says, "You're hired. Nobody else would even show up for the quote." The roofer says, "I depend on repeat customers."
Dogbert, Dilbert and a woman sit at a table in a restaurant. Dilbert says, "Blah blah blah." Dogbert translates for the woman, "He's telling you how to logically solve all of the emotional problems you seem to have." Dilbert says, "Blah blah blah." Dogbert translates, "He reasons that if he can fix your problems he won't have to hear about them anymore." Dilbert says, "Blah blah me." Dogbert translates, "He hopes that the wisdom and compassion he just faked was enough to arouse you. Now he will talk about himself."
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
The Boss says to Dilbert, "I hired a professional to help us design our product interface." The Boss continues, "His last job was as an international terrorist. It's not a perfect fit but he went to Yale." Dilbert sits at a table and says to the man sitting with him, "So, I hear you went to Yale, Sven." Sven answers, "I yust got out last week."
Dilbert stands behind a man with an eye patch who is working on his computer. The man says, "My theory is that a computer interface should hurt the user." The man continues, "So I designed some new sounds into our product. We've got 'sound of puking,' 'fingernails on blackboard' and 'bird hitting window.'" Dilbert looks ill. The man continues, "But suppose the user does something WRONG. Then we have the sound of a puking bird hitting a blackboard." Dilbert falls down.
Dilbert stands in front of Dogbert waving his arms. Dilbert says, "The dehumanization of my job has rendered me invisible to humans. Only you can see me, Dogbert." Dilbert asks, "How can we fix this?" Dogbert replies, "You could wear a bag on your head when you're around me." Dilbert clenches his fists and answers, "That's not the fix I had in mind." Dogbert responds, "It's not a perfect solution. I'd still be able to hear you."