Gather Customer Requirements Comic Strips
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Dilbert says to Wally and Asok, "None of us has designed a nuclear power plant before but we can figure it out by using our process." Dilbert continues, "In phase one we will gather customer requirements." Asok is meeting with a customer. Asok says, "So.. you want free electricity without mutating, unless the mutation gives you X-Ray vision." The customer responds, "Yep."
Dogbert and Alice sit at a table. Dogbert says, "Alice, I need to gather some requirements before designing the company child care facility." Dogbert continues, "Do you mind if your children spend the day sewing garments in a windowless room full of illegal aliens?" Alice replies, "I mind." Dogbert responds, "I'll put you down as a maybe." Alice asks, "Would I get discounts on those garments?"
The Boss says, "Wally, we don't have time to gather the product requirements ahead of time." The Boss continues, "I want you to start designing the product anyway. Otherwise it will look like we aren't accomplishing anything." Wally sits with his feet up on the desk. He reads the newspaper and thinks, "Of all my projects, I like the doomed ones best."
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
dilbert: as you instructed, i refused to give in to our biggest customer's demands and they canceled all of their orders. boss: i didn't tell you to do that, you fool! dilbert: you told me to do exactly that. boss: i never told you to lose our biggest customer! dilbert: you told me to refuse their demands. boss: but i didn't tell you to lose the customer! dilbert yelling: it's the same thing!!! boss: the important thing here is that it's your fault. Dilbert yelling: i get it!!!
Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!
Dogbert sits behind a cash register and says to a customer, "Welcome to Dogbert's New Age Mineral Water Spa . . . Hand over the cash." Dogbert says, "Hold it . . . The vibes from my crystal tell me we knew each other in a previous life . . . In ATLANTIS!" A man says, "That's what you told the last guy, too." Dogbert replies, "Atlantis was a small town. I ran the only donut shop."
The Boss, Dilbert, Wally and another employee sit at a conference table. The Boss says, "Okay, the staff meeting is over. Does anybody have any meaningless rambling questions? Johnson?" Johnson asks, "How can we work as a team to achieve total quality without sacrificing customer focus?" The Boss asks, "How many people would like to see me make Johnson fetch this stick?" Everyone raises their hands.
The Boss says to Dilbert and another employee, "We're making a company commercial. Memorize these lines." Dilbert reads, "I'm Wally! I was specially bred to serve you and take abuse, O magnificent customer." Dilbert says, "It sounds a little unnatural." The woman reads, "I'm Raquel. I'll be your love puppet if you buy from us."