vendor: now that the network installation is half-done, i have you idiots right where i want you. it's too late for you to get a new vendor, so i'll be price-gouging you on upgrades you didn't even know you would need.
dilbert: why are you telling us????
vendor: it makes it more fun for me.
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
Boss: Our salespeople are blaming Marketing for the low demand. Marketing is blaming Engineering for making a product no one wants. So I blamed our customers for misleading us about their needs. Asok: Now I don't feel so bad about our price-gouging.