Hurt User Comic Strips
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Dilbert stands behind a man with an eye patch who is working on his computer. The man says, "My theory is that a computer interface should hurt the user." The man continues, "So I designed some new sounds into our product. We've got 'sound of puking,' 'fingernails on blackboard' and 'bird hitting window.'" Dilbert looks ill. The man continues, "But suppose the user does something WRONG. Then we have the sound of a puking bird hitting a blackboard." Dilbert falls down.
Dilbert: are these user specifications complete? Ted: No, I plan to add requirements as you build the app until you have no hope of success and you fantasize about strangling me. Dilbert: Do you know what isn't as refreshing as you'd hope? Dogbert: Honesty?
Dilbert: Customers are complaining because our user interface is confusing. For example, our menu choice for deleting a file is labeled "save file." Boss: That's why we have a help menu. Dilbert: Our help menu is labeled "reformat hard drive."
Tags #anxiety, #confused, #emails accounts, #internet & world wide web, #might snap, #pin code, #too many passwords, #user names, #chaos, #crazy, #lose it, #mental, #breakdown, #overload, #technological, #psychology
Dogbert's password recovery service. Ted: I have so many passwords and email accounts and user names that I don't know what goes to what. I'm lost. If you can't help me I think I might snap. Dogbert: No problem. What's your password recovery PIN code? Noise: SNAP!
Dogbert: Are you trying to recover a password, PIN code, user name, pass code or code word? Man: I hate this stupid complicated planet! I am so out of here! Dogbert's password recovery service. And that is how Floyd became the first person to hold his breath and jump into outer space.
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
A woman approaches Dilbert and says, "So . . . Dilbert, welcome to the sales department. I'm Tina, your new boss." Dilbert holds out his hand and says, "Hi." Tina says, "As the new guy, you get the customers who despise our products and want to hurt us personally." A man climbs onto Dilbert's back and beats him on the head while yelling, "I hate you! I hate you!" Tina says, "You'll be selling to the small business market. He's your best account."
"My user representative is the stupidest..." "No way! My user is the stupidest." "Oh yeah?! Let's have a little wager. Go get your user and I'll get mine!" "You're on!" "Have another scone, Tom." "You're right. They do look just like styrofoam cups." "It's a new paradigm..."
The Boss: Our new strategy is to make defective products and charge for technical support. Heh- heh ...our user manual is totally incomprehensible. we didn't plan it that way - we were lucky, Dilbert: Im so proud to be here. The Boss: It all came together when I realized I hate our customers.
The Boss holds a syringe. He says to Dilbert, "Drop your trousers and turn around. I need a DNA sample." Dilbert bends over looking angry. As draws Dilbert's blood, the Boss says, "We're scanning for any fatal genetic problems that could hurt productivity." Dilbert sits at his desk. The Boss enters holding the test results and says, "Uh . . . we decided to move your project deadline up a week." Dilbert's hair stands up straight.