Interviewed Users Comic Strips
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Dilbert: We interviewed hundreds of users and turned all of their suggestions into features. As it turns out, every user we talked to was an idiot, and their dumb suggestions ruined our product. In hindsight, we probably should have talked to people who work outside this building.
Coworker: Please tell me our apps don't steal contact information from our users' address books. Boss: We upload the data but we don't store it. Coworker: That's like saying I can date your wife if I put a bag over her head. Boss: That could work. Coworker: I don't think I'm getting through to you.
Ratbert, the Boss and Dilbert sit at a conference table. Ratbert says, "I recommend standardizing on one type of computer for the office." Ratbert continues, "We must identify and eliminate the deviant users of Macintosh, Unix and . . . God help us . . . OS/2 Warp." Dilbert glares at him. The caption reads, "The Holy Wars Begin." Ratbert interrogates a man being held by police. Ratbert says, "Don't lie to me, Gustav! You're a stinkin' Mac user!!"
Product Training. Man: You work for a company that takes pride in its product line. Only half of our users experience painful boils. We call that group the "relatively satisfied customers. what the?!
"I'd like to return this Frisbee (TM). It doesn't fly right." "This is a software CD. Only a total idiot would think it was a Frisbee (TM)." "In my defense, the user's manual was poorly written." "Plus you're a total idiot."
The Boss says, "Find out what the users want before your build it." Dilbert says, "Why are you explaining my job to me as if I'm an idiot?" The Boss says, "It's called managing." The Boss says, "I assume you're dumb because you work harder than I do and earn less money." The Boss says, "And my boss would fire me if I just sat in my office and did nothing." The Boss says, "So I wander around and say obvious thing to you idiots until quitting time." The Boss says, "Then I go home and eat until my underpants don't fit." The Boss says, "Thanks for asking."
The Boss says, "Tina, I have to give you a performance rating of 'Poor' because you did no work this year." Tina exclaims, "No work?" Tina says, "I wrote hundreds of technical documents this year!" Tina continues to The Boss, "I worked seventy hours a week!" Tina continues, "I e-mailed every one of the documents to you..." Tina continues, "... With instructions to forward them with your approval to the end users." The Boss says, "That reminds me: I don't know how to open attachments." Tina says to Dilbert, "Why didn't you tell me you never got my documents?" Dilbert asks, "Who are you?"
Dogbert stands on a desk chair working on the computer. Dilbert says, "Now that you've united the electronic mail users of the world, what are you going to do?" Dogbert replies, "I'll poll them about their needs, then use their collective political and economic power to get them whatever the majority wants." Dilbert asks, "Couldn't you easily rig the vote to support your own selfish ambitions?" Dogbert says, "I love the democratic system."
The Boss, Dilbert and a male employee sit around a conference table. The Boss says, "Okay, so we shipped a million keyboards that don't have the letter 'Q.' What do we do?" The man says, "We could offer free upgrades to users who can prove they need a 'Q.'" The Boss asks, "How many users need a 'Q?'" The man answers, "Well . . . there's the royal family . . ."