Monitor Calls Comic Strips
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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Catbert stands on a desk facing the Boss. Catbert says, "We'll take away the cubicle walls and force emplyees to work in an "open plan" office." Catbert says, "Surveillance cameras will record their every move. We'll monitor phone calls and web use. We'll even test their blood!" The Boss says, "Can we flog them?" Catbert says, "Whoa, cowboy! Wait for phase two."
Coworker says, "Why haven't you returned my calls?" Wally says, "I tried, but when I put the phone to my ear, it pressed my tragus over my ear hole and I couldn't hear a thing." Coworker says, "Do you do research on your excuses before meetings?" Wally says, "I'm not lazy, I'm useless. There's a big difference."
Carol: I need a new phone. Which one do you recommend? Dilbert: Do you want to be angry about your dropped calls or angry about your poor battery life? Don't hate the messenger. Carol: People similar to you build phones.
Dilbert: I reprogrammed our pointy-haired boss/ speed dial on his desk phone. Now every time he tries to use speed dial, it calls his own cellphone. It's like an intelligence test. I want to see how long it takes him to figure it our. Boss: I'd better take this. Hello? Hello? Hello? Hello? Hold on. Hold on. For the hundredth time, don't tell me to hold on! I'm telling you to hold on! Carol: Twenty minutes so far.
The Boss says, "Dilbert, I'm putting you in charge of the department secretary." The Boss continues, "See if you can get him to cut down on the personal calls." The secretary sits at his desk wearing a sombrero and holding maracas. Dilbert says, ". . . Just be a little more discreet . . . For example, try NOT wearing the traditional costume of the countries you're calling."
Dilbert says to the garbage man, "I've been miserable since I made my fortune in the stock market . . ." The garbage man replies, "It's the 'Law of Found Money.' Nature won't allow us to keep money we find on the ground or win by chance. Don't resist; let your intuition guide you." Dilbert stands in a computer retail store writing a check. He asks the salesclerk, "This comes with a color monitor, right?" The salesperson stands in front of a supercomputer labeled, "Gray 9. Only $10,000,000."
Dilbert points to the ceiling and says to a roofer, "The roof is leaking there. Can you fix it tomorrow?" The roofer replies, "Well, like all members of my profession, I'm unreliable. However, I could give you a quote and then never show up or return your calls." Dilbert says, "You're hired. Nobody else would even show up for the quote." The roofer says, "I depend on repeat customers."
Dilbert looks a tape measure and tells the Boss, "Just as I thought, my cubicle is two inches smaller today than yesterday!" The Boss says, "We installed real-time status adjusters in the cubicle walls. Sensors monitor your work and adjust the cubicle size according to your value." Dilbert, Wally and Alice sit in cubicles that are so small they can barely fit inside them. Wally says, "It's amazing how fast you get used to it."
Dogbert sits in a radio DJ booth wearing earphones and speaking into a microphone. He says, "I'm the smartest creature in the universe and you are all dolts." Dogbert continues, "Today I'm taking calls from people who think they understand complex issues because they watch 'Crossfire' on CNN." A caller says, ". . . So why not put all poor people in orphanages?" With his paw on the control panel, Dogbert says, "Put your head up to the speaker, Bob."