Must Delight Customoers Comic Strips
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The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
Dilbert sits on the floor across from a man in a robe. The ascetic says, "You must renounce all physical pleasure before you can achieve true cosmic joy." Dilbert replies, "Renounce it?! Heck, I don't think I've ever HAD a physical pleasure!" The spiritual advisor says, "And you must shave your head . . ." Dilbert says, "Oh, I get it; then you can rub the little stubble as it grows in!"
"Value priced lottery tickets" Ratbert: "I am drawn by the allure of fabulous wealth and a life of hedonistic delight...one please." "This is dated yesterday." Dogbert: "Ooh, bad luck. Try again?"
The Boss stands in front of Dilbert who is seated at his desk. The Boss hands Dilbert a document and says, "I ranked all of your assignments by priority so you won't waste time on unimportant stuff." Dilbert reads the document and says, "Everything is an 'A' priority except for 'Personal life.'" Dilbert says, "this helps a lot." The Boss says, "I'm still working on the list of 'Must do' 'B' priorities."
Dilbert stands in front of an overhead projector and points at a skull and crossbones diagram. Dilbert says, "The status of our strategic alliance is 'doomed.'" Dilbert continues while the Boss listens, "Our ponderous and inefficient management style caused their best people to quit and create a competing company." The Boss says, "We must find a way to destroy that new company." Dilbert replies, "I'll see if they're interested in a strategic alliance."
Dilbert sits on the couch using a laptop and Dogbert stands on the armrest. Dogbert says, "Men who understand technology are the new sex symbols. Your online personals ad should emphasize your technical prowess." Dilbert asks, "How about 'Looking for woman who likes moonlit walks so I'll have more time alone with my computer'?" Dilbert continues, "And 'Must like to dance.' That's so I won't get a flabby, uncoordinated applicant." Dogbert says, "Don't call them 'applicants' on the first date."
The Boss says, "I put you in for a compliment, Alice." The Boss continues, "It's not automatic. The application must be approved by the executive review committee." Three members of the executive review committee sit at a conference table. A woman says, "I don't think so." A man replies, "We don't want them to think compliments are an entitlement."
Wally tells Dilbert, "Our boss has fallen under the spell of a consultant." The Boss walks by with his arms outstretched and a zombie-like look on his face. He says, "Must . . . Make assumptions." The Boss continues, "Must . . . write . . large checks to consultant . . . because . . . employees . . . are . . . morons." Wally says, "Just because we pay inexperienced strangers to tell us how to do our jobs, that doesn't mean we're morons!" Dilbert says, "Yeah! It's a coincidence."
Caption: Dogbert the consultant. Dogbert stands on chair facing the Boss who sits behind his desk. Dogbert says, "You must brainwash your customers to prefer your brand for no reason." Dogbert says, "The long-term goal is to train your customers to mail you money every time they see your advertisements." The Boss says, "Would we send them our product?" Dogbert says, "Hello-o-o, brain stem."