One Customer Comic Strips
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The Sales Call. Salesman: If you need any tweaks to the software, Dilbert can do that in minutes. Dilbert: I'm not allowed to tweak the software for one customer. Salesman: He'll do it anyway. Dilbert: I'm going to report you.
Dilbert is sitting at his computer. The Boss approaches and says, "I need you to go on an international sales call." Dilbert asks, "How should I dress?" The Boss responds, "Salespeople should dress one level above the customer." Dilbert is dressed like God. He has a lightning bolt in one hand and a cherub staff in the other. He asks Dogbert, "What's better - the cherub or the lightning bolt?" Dogbert responds, "Take both. You can't overdress at the vatican."
Topper vs. a Customer "I competed in the Iditarod, an 1,150-mile dogsled race lasting 15 days, over the world's toughest terrain." "That's nothing. I completed the race while pretending to be one of your dogs." "Now I don't want to buy from your company." "That's nothing. Now I plan to burn my company to the ground!"
The Boss tells Dilbert, "I've decided to abandon logic and manage by cliches." The Boss continues, "It won't be easy, but I'll take it one bird at a time." The Boss continues, "And remember, the customer is always right-handed." Dilbert says, "This is actually an improvement."
Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."
An employee comes into the Boss' office with a man and says, "I'd like you to meet our newest customer." The Boss says, "You won't be sorry; we're one of the top five companies in this field." The customer turns to the employee and says, "I thought you said no one else makes this kind of product." The Boss interjects, "No one else makes one with so few features." The employee grimaces as the customer asks, "So...your strategy is low price, right?" The Boss replies, "No, high margins!" The customer grabs the employee by the collar and begins to choke him, screaming, "YOU!!" The employee's feet are propped up on the Boss' desk as the Boss thinks to himself, "I'd better ask someone what a 'margin' is."
Dogbert is sitting at a conference table beside the boss, across from Dilbert and Wally. Dogbert says, "You need to reorganize by customer type." Gesturing toward the boss, Dogbert continues, "One division would focus on selling to feeble-minded people." The boss says, "Are you gesturing at me because I would work in that division?" Dogbert says, "What's your second guess?"
MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
Dilbert says to Wally and Asok, "None of us has designed a nuclear power plant before but we can figure it out by using our process." Dilbert continues, "In phase one we will gather customer requirements." Asok is meeting with a customer. Asok says, "So.. you want free electricity without mutating, unless the mutation gives you X-Ray vision." The customer responds, "Yep."