Poorly Designed Product Comic Strips
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"This is the Dogbert research company. Have you ever been killed by a poorly designed product?" "My tainted research shows that your products haven't killed anyone." "For an extra $50,000, I can call a second person." "I don't want to jinx it."
Alice says, "I've noticed that whenever I ask you a specific question by email, you avoid answering it." Alice says, "You're either an unhelpful moron or a poorly designed robot sent from the future to terminate our company." Dilbert says, "How did you know it was a robot?" Alice says, "I didn't."
Dilbert stands in front of a complex model. He points on the screen and says, "I designed a product that could fill a gaping hole in the market." Dilbert continues his presentation, pointing to a new slide with two shapes on it, nothing more. He says, "But thanks to the miracle of teamwork it turned into a product with no actual features." The next slide Dilbert points to shows a picture of himself in bed, laughing. He says, "In Phase three I fantasized about my coworkers being eaten by squirrels."
boss: has everyone taken the new workflow system training? alice: yes, and we all concluded the new system is poorly designed and should be abandoned. boss: sounds like you need more training. alice: i meant to say we love the new system
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
Bob tells Alice and Dilbert, "Maybe it was wrong to promise our customers a product that hasn't been designed yet." Bob says, "But our motto in marketing is, "'It's better to ask for forgiveness than to seek permission.'" Alice holds Bob over the roof. He is dangling. Dilbert says, "Your motto needs some design work too."
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
Tags #45 inch screen, #communications staellite, #cure disease, #fish appear on screen, #great products, #marketing, #new product, #room freshener, #telepathic user, #whiten teeth, #time travel, #business
How Great Products are designed The Boss: Go talk to marketing. Dilbert: Groan Dilbert: Dave, tell me what marketing wants the new product to do. Dave: It has to have a 45 inch screen and still fit in a purse or a wallet. Dave: It needs to act as a communications satellite as well as a room fresher. Dilbert: uh... Dave: it must cure deadly diseases and whoyten your teeth while you sleep! HAHA! and it has to be capable of time travel!! and have a telepathic user interface! Slap! Dilbert: I could write a program that makes fish appear on the computer screen, DAVE: yeah a lot of people want that.
"Alice, this year you single-handedly designed and launched a billion dollar line of new products." "For that accomplishment, I give you the highly coveted 'meets expectations' designation!" "Alice, if having high expectations of you is wrong, then I don't want to be right."
"Can you check my spreadsheet for accuracy?" "It's an impenetrable jumble of poorly organized data with cryptic labels." "I only need you to check it for accuracy." "I don't think accuracy matters if no one can tell what it's for." "Sheesh! Let me expain this document!" "This column is the ratio of product returns to gross revenue excluding sales taxes, annualized." "it's clearly labeled "ROPRTGRESTA."" "What about the other 80 columns?" "What the #*%!?" "And Dilbert found no inaccuracies."