Problem Solving Comic Strips
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boss: dogbert, i need you to train asok to fill in for you on tech support. dogbert to asok: the goal of tech support is to convince the caller the problem is on their end. i do this by recommending increasingly difficult things for them to try. eventually they give up, watch and learn. dogbert on call: uh-huh... uh-huh... try rebooting your computer. now try it again while holding control -escape-space bar- delete for exactly 27.3 seconds. no luck? try looking at your computer's binary code to find any zeros and ones that are out of order. click dogbert: and he's gone. asok: genius!
wally speaking in meeting: i spent all week trying to sign into an app that stopped working for some reason. boss: but you got it to work in the end? wally: no, all i did was learn to hate the developers. boss: how do you plan to solve that? wally drinking coffee: i don't need to. it isn't an app i need.
Dilbert: Congratulations on solving every important problem in the world. I assume that's what happened. Otherwise, you wouldn't have time to create desk standardization policies. High five?
Job Interview. Boss: Tell me your process for solving this sort of problem. Man: I would ignore it for a week and likely discover that it wasn't important in the first place. If it still matters after a week, I would hold fake job interviews and ask people how to solve it. Boss: Apparently, that doesn't work.
Dilbert: So that's my problem, and I'm curious how you would try to solve it if you were me. Boss: You actually care about my opinion? Dilbert: Yes, I really do. Wally: Are you any closer to solving your problem? Dilbert: Yup. So far I've eliminated all of the choices that idiots would make.
Dilbert:I'm hitting a snag with this RFP because our products don't do what they need. Should I give up and accept failure or lie about our features and transfer the problem to them? Boss: My daddy used to say it isn't a problem if you can give it to someone else. Dilbert: Then he drove you to school?
Man: I need your help solving a software problem on my computer. Dilbert: Why am I cursed with the sort of competence that makes me a servant to the incapable? Man: I don't know what that means. Dilbert: If you did, you could probably fix your own problems.