Product Costs Comic Strips
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The Boss: "Our revenue is now double the number of people that our product has killed recently." Asok: "Our product costs $80. Are you saying that each one kills 40 people?" The Boss: "Our customers know the health risks, so technically they're killing themselves." Group: "So technically we aren't scum?"
Dilbert: "What would your system cost?" Vendor: "We can deliver in two weeks." Dilbert: "But what would it cost?" Vendor: "A lot of vendors deliver in four weeks, but we can do it in two." Dilbert: "I'm asking about price, not delivery schedules." Vendor: "Do you want it shipped by ground or air? Air is even faster." Dilbert: "What does it cost?" Vendor: "Ground costs less than air." Dilbert: "GAAA!!! What does the SYSTEM cost?!!" Vendor: "For ground?"
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
The Boss tells Dilbert, "I made an upgrade to your product design." He hands Dilbert a document. Dilbert says, "This would make the product overheat." The Boss says, "Let's try to look at the big picture." Dilbert reads the document and says, "Okay . . . Let's see . . . Your upgrade has no benefits and it costs more." Dilbert continues, "The overheating would start office fires and put all of our customers out of business." Dilbert continues, "If our sales are strong, we could create economic chaos and a global firestorm." Dilbert concludes, "Your 'upgrade' would destroy civilization as we know it." The Boss says, "Keep me informed." Back at home, Dilbert sits on the couch and Dogbert sits on the backrest. Dogbert asks, "So you're going to end civilization as we know it?" Dilbert replies, "I don't think I'll miss it, frankly."
The Boss is sitting at his desk. Dilbert enters and says, "The power supply in our product overheats." The Boss turns to an employee seated next to him and says, "I think they might burst into flames." The employee approaches a businesswoman and says, "I'm no engineer but obviously it could level a whole city." The businesswoman motions towards a diagram of an explosion that reads, "POW!!" She says to the seated military officer, "The military application is obvious." The military officer asks stoically, "How much do they cost?" The businesswoman answers furtively, "Does 10 million dollars sound like too much?" The military officer raises his fist in protest and exclaims, "For that kind of money I expect a free hammer! And a consulting job when I retire." Dilbert is sitting at his desk in front of his computer. The Boss approaches from behind and says, "If an uninhabited atoll doesn't blow up tomorrow you're in big trouble."
Dogbert: I decided to become a product designer because I hate people. I will fill every package with styrofoam debris and affix hard-to-remove stickers all over the cases. I'll make the buttons invisible by making them black on a black surface. Ha ha ha! Dilbert: I've always wondered how this stuff happens.
Dogbert the Product Designer. Dogbert: The main goal of product design is to annoy people for no reason. We'll start by making so much extra packaging that you need to rent a truck just to haul it away. Voice: We sell software. Man: I found the product code for downloading the software!
Dogbert the Product Designer. Dogbert: You might think my job is to make products that are easy to use. But that wouldn't help me, so instead I design stuff that looks good in my portfolio but is impossible to use. Dilbert: This looks great, but no one will be able to see black buttons on a black case. Dogbert: Not my problem.
Dogbert The Product Designer. Dogbert: I created an operating system that uses up 80% of your time begging for updates. That still leaves a healthy 20% of your time to... reboot your computer over and over. Boss: Can it fax?