Product Is Defective Comic Strips
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The Boss says, "I have a new job for you. Our product is defective and it's killing customers." Dilbert says, "You want me to organize a recall?" The Boss says, "No." Dilbert says, "Engineer a fix?" The Boss says, "No." The Boss says, "You'll need overalls, several barrels of bleach and some sort of scrubby brush."
Dilbert tells the Boss while handing him some documents: "My tests prove our product is defective." While the Boss is examining the documents, Dilbert says: "Customers expect delivery tomorrow." Handing the documents back to Dilbert, the Boss says: "Our corporate philosophy is 'Quality is our primary goal.'" Dilbert asks: "So... you want me to delay shipment until we fix the problems?" The Boss answers: "No." The Boss says: "I want you to ship now so we can book the revenue." Dilbert exclaims: "GAAA! That's the opposite of our corporate philosophy!!!" The Boss replies: "Now you know why there aren't any rich philosophers." Reclining on the couch at home with Dogbert, Dogbert tells Dilbert: "There used to be one, but he believed I was a Swiss bank."
Dilbert tells a salesman: "We found a dozen bugs in the software you sold us." The salesman answers: "We can fix these bugs for $20,000. Dilbert is shocked: "What?" Dilber says: "You can't charge us to fix you own defective product!" The salesman laughs boisterously. He explains: "Sorry...I was overcome by an evil euphoria." Dilbert says: "I guess we have to pay. We have no choice!" Reaching for his cell-phone, the salesman says: "Excuse me." The salesman speaks into his cell-phone: "Put more bugs in the software! I'm making a fortune out here!" Dilbert thinks: "I'm starting to question our single source strategy."
Dogbert: I decided to become a product designer because I hate people. I will fill every package with styrofoam debris and affix hard-to-remove stickers all over the cases. I'll make the buttons invisible by making them black on a black surface. Ha ha ha! Dilbert: I've always wondered how this stuff happens.
Dogbert the Product Designer. Dogbert: The main goal of product design is to annoy people for no reason. We'll start by making so much extra packaging that you need to rent a truck just to haul it away. Voice: We sell software. Man: I found the product code for downloading the software!
Dogbert the Product Designer. Dogbert: You might think my job is to make products that are easy to use. But that wouldn't help me, so instead I design stuff that looks good in my portfolio but is impossible to use. Dilbert: This looks great, but no one will be able to see black buttons on a black case. Dogbert: Not my problem.
Dogbert The Product Designer. Dogbert: I created an operating system that uses up 80% of your time begging for updates. That still leaves a healthy 20% of your time to... reboot your computer over and over. Boss: Can it fax?
Dilbert: In my spare time I created some awesome new features for our product. Boss: GAAA!!! Shut the door! Dilbert: What?!! Boss: You fool! If my boss finds out you have spare time, he'll think we're overstaffed! You can never speak of these awesome new features again. Dilbert: I'm confused. You told me I need to go above and beyond my job description to get the highest performance rating. Boss: That's just something I say to keep you from getting a healthy raise. Dilbert: So... I lose no matter what I do? Boss: For what it's worth, you're doing better than our customers.
The Boss says, "I have a great idea! Why don't we make our product social?" Dilbert says, "Because when you start to understand a concept, it marks the beginning of its decline." Dilbert says, "On a related note, it's never a good idea to ask an engineer a question in the 'why don't we' format."
Dilbert: If consumers hate our new product, we will probably go out of business. If they love our new product, a stronger company will enter the space and drive us out of business. CEO: Tell the engineer to stop making me sad. Boss: I have some fake revenue projections to cheer you up.