Quality Management Comic Strips
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Dilbert says to three Elbonians, "I've been sent to teach you 'Total Quality Management.'" Dilbert points at a visual aid that says "Quality equals good (1950)." Dilbert says, "In the old days, quality was just an empty word meaning 'good.'" Dilbert continues, "Eventually it evolved into a complicated method for transferring your money to business consultants."
Dilbert points to a visual aid and says, "The fishbone diagram helps identify the root cause of problems." Dilbert continues as three Elbonians listen, "In your case, the root problem seems to be that you're a nation of imbeciles . . ." An Elbonian says, "True, but YOU'RE the one who had to draw a dead fish to figure it out." Another man says, "You're in the club! Here's your hat."
The Boss thinks, "I've had enough of those wimpy management techniques like 'empowerment' and 'quality.'" The Boss stands behind an employee who is wearing a headband with a receiver on it. The Boss says, "Write a BETTER memo or I'll send a strong shock to your head." The Boss presses a button on his belt and the man receives a shock. The Boss looks at the reader and says, "The best part is that it's all subjective."
Dilbert: "The only way to get ahead in this company is by getting promoted to management." "I'm willing to do whatever it takes to get promoted. I want to follow in your footsteps." "But I'm wondering if a lobotomy is actually necessary." "No, we'll just run you through 'quality training'."
Dilbert: Thank you all for coming to our engineering quality team meeting. Dilbert: Today we'll try to identify the root cause of our slow design process. Wally: Let me take some wild guesses here. Management keeps increasing our work and cutting our staff. Wally: we spend all out time giving status reports to unnecessary layers of management!! Wally: ow we're having all -day meetings to talk about our efficiency!! Dilbert: I was kinda hoping for some thing that inst anybody fault. Our computers are too slow. we need new ones, Dilbert: now we're getting someplace.
The Boss stands in casual clothes and says, "It's time for my annual inspirational talk." The Boss says, "We must work twice as hard, or the competition will crush us!" Dilbert, Wally and Alice sit in front of the Boss as he continues, "I want you to feel afraid twenty-four hours a day." Dilbert raises his hand and says, "Question: wouldn't hat lower the quality of our lives?" Wally says, "Seems like it might." Wally continues, "I'm too afraid to work here now. I wonder if our competitor's are hiring?" Alice raises her hand and asks, "Question: should we continue to be afraid of our own management's incompetence?" The Boss replies, "Let's compromise. I'll agree to cut the meeting short if you'll all agree to feel worse in some way." The Boss leaves the meeting and thinks, "No I remember why I only inspire them once a year."
Dilbert points to a slide and says, "As requested, I put together a list of functions we should outsource." Dilbert continues, "I limited my list to things we don't do well." The Boss and Wally listen as Dilbert's voice continues, "Marketing, quality control, engineering, finance, human resources, and customer support." Dilbert says, "That leaves us with our core competence..." Dilbert continues, "... Sitting around a brown table." Dilbert says, "And, of course, our ability to speak honestly without fear of retribution." The Boss says, "You will never get another raise as long as I'm alive." Dilbert responds, "Well, that puts a lot of pressure on the brown table strategy."
The Boss walks into a meeting and says, "Hey, it's a meeting with our favorite customers!" The Boss continues, "It's lucky I was passing by." The Boss continues, "I don't know what this meeting is about but I'm sure it needs some management perspective." The Boss continues, "Our top priority is quality. Our other top priority is price.. and service.. and ..." Headline: One Hour Later. The Boss concludes, "And that's why circles are round." The customer looks at her watch and says, "We flew here for this meeting and you used up all of our time saying nothing." The customer stands up and exclaims, "You stole a day of my life! I will hunt you to the end of time! Revenge will be mine!" The Boss and Dilbert are alone in the conference room. The Boss says, "Is it just me or is that phrase starting to be overused?"