Quality Product Comic Strips
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Dogbert sits on the couch backrest. Dilbert says, "I have an ethical question, Dogbert." Dogbert replies, "I'm here to help." Dilbert asks, "Is it better to give customers a low quality product in a timely fashion . . ." Dilbert continues, "Or is it better to lie about product availability until the bugs are fixed?" Dogbert snaps his paw and replies, "I will need my assistant, Ratbert, to address your ethical question." Ratbert stands next to Dogbert on the backrest. Dogbert says, "Let's say Ratbert is a trusting and innocent customer." Dogbert slaps Ratbert on the back and says, "Suppose somebody abuses his trust like this . . ." Ratbert falls between the couch cushions. Dilbert sits with his leg crossed under him and looks at Ratbert. Dilbert asks, "How does this relate to my situation?" Dogbert replies, "To be honest, I wasn't listening to you."
I may be a small businessman but I can provide a quality product to your company. The Boss: I'll ask alice to show you how to get into our referred vendor system. Alice: He can already invoice! Wally: he has your scowl.
Dilbert tells the Boss while handing him some documents: "My tests prove our product is defective." While the Boss is examining the documents, Dilbert says: "Customers expect delivery tomorrow." Handing the documents back to Dilbert, the Boss says: "Our corporate philosophy is 'Quality is our primary goal.'" Dilbert asks: "So... you want me to delay shipment until we fix the problems?" The Boss answers: "No." The Boss says: "I want you to ship now so we can book the revenue." Dilbert exclaims: "GAAA! That's the opposite of our corporate philosophy!!!" The Boss replies: "Now you know why there aren't any rich philosophers." Reclining on the couch at home with Dogbert, Dogbert tells Dilbert: "There used to be one, but he believed I was a Swiss bank."
"Product designer" Dogbert: "Function means nothing. Design is everything." "Quality is yesterday's news. Today we focus on the emotional impact of the product." Dilbert: "But it still needs quality, right?" Dogbert: "You are so-o-o-o hard to look at."
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
The Boss peers into Dilbert's cubicle and asks, "Could you do a demo of the new product for our VP next week?" Dilbert says, "Well . . . That would delay the ship date, lower morale and create an unending demand for more unproductive demos . . ." Dilbert continues, "Logically, since your objective is to show that we're doing valuable work . . ." The Boss interrupts, "And we'll need a banner that says 'Quality.'"
Dilbert says, "Ratbert, my company is hiring for our quality assurance group. You'd be perfect." Ratbert asks, "What would I have to do?" Dilbert replies, "You would find flaws in our new product, thus making yourself an object of intense hatred and ridicule." Ratbert says, "But then you'd fix those flaws . . . And your respect for me would grow into a special bond of friendship, right?!" Dilbert replies, "No, then we ship."
Wally sits at his desk. Ratbert enters holding a printout and says, "My quality assurance review of your beta product turned up a few bugs, Wally." Ratbert continues, "I've classified the bugs by severity: 1) lethal, 2) boneheaded, 3) vexing." Wally looks at the printout and asks, "All I see are lethal and vexing. Where's boneheaded?" Ratbert replies, "I'm trying to rent a stadium to hold the printout."
A vendor says to Dilbert, "Our new version is a step backward in quality and reliability." The vendor continues, "We're counting on your irrational need to have the latest version of every software product." Dilbert responds, "I hate your weasel guts... but I'll take one for home and one for the office."
Company Lawyer Lawyer says, "We should consider doing a recall on our product." Lawyer says, "When it warms up, it explodes and hurls poisonous spines in every direction." The Boss says, "Where's the director of quality assurance?" Lawyer says, "Pinned to the test lab ceiling."