Satisfying Customers Comic Strips
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Dilbert: I need an exception to the travel budget freeze so I can fix an important customer's technical problem. Boss: No, because arbitrary financial targets are more important than satisfying customers. Wait... why does that sound bad when I say it out lout? Dilbert: If it makes you feel better, I wasn't listening.
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.
Dogbert's Sales Training Seminar Dogbert says, "Losers sell to customers." Dogbert says, "Winners sell the idea of low quota levels to their own bosses." Dogbert says, "Now everyone do the cha-ching dance!" Dogbert's Sales Training Seminar
Boss: We've decided to charge customers for features they currently get for free. Dilbert: Um... Have you considered how our customers might react? Boss: Obviously. Wally: I'd like to hear how that reasoning process went. Boss: Fine. Customers love us and they will put up with anything we dish out. Wally: So... It's sort of an abusive relationship? Boss: Not yet, but we're trying to move in that direction.
Tags #booth, #brochure, #exhibitions, #exhibitor expenses, #expenses, #huge crowds, #last 11 years, #logo sign, #new customers, #popular booth, #spillover, #steal chair, #trade show, #video of incident, #youtube
Boss: How did we do at the trade show? Dilbert: We had a huge crowd around our booth the entire time. But it was just the spillover from the popular booth next to us. The only person who asked for our brochure used it to kill a spider. Some guy tried to steal our extra chair and then Alice beat him senseless with our logo sign. A video of the incident is already on YouTube. It cost us $200,000 to be an exhibitor and we gained zero new customers. So it was just like the last eleven years. Boss: I feel good about next year!
Dilbert and Dogbert sit at the table. Dilbert says, "When I was a kid I threw spitballs at girls to show I liked them." Dilbert continues, "Now I just grovel and beg for dates." Dilbert concludes, "Frankly, the old way was more satisfying."
Dogbert sits at a table holding some playing cards. He thinks, "I can't remember the rules for solitaire." Dogbert thinks, "I'll just put the cards in random piles and then declare myself the winner." Dilbert sits back in the chair and looks at the piles. He thinks, "That was surprisingly satisfying."
The Boss: It's going to be another year of flogging dead horses. But somehow we'll muddle through our internal bureaucracy, gouge our customers, and keep getting our tiny paychecks. Dilbert: Sir, Wilson turned into a clump of uninspired sod. The Boss: It's just as well; he had a bad attitude.
Ratbert sits on a rock writing in his journal. Ratbert writes, "Day one: I have disguised myself as a Chihuahua so I can experience their lifestyle and make a movie." Ratbert writes, "I have already seen the senseless prejudice and brutality against an innocent Chihuahua." Ratbert writes, "This morning I slapped myself with a rolled up newspaper for no apparent reason. It was strangely satisfying."