Serve Customers Better Comic Strips
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Share August 09, 1998's comic on:
Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."
Share May 07, 1998's comic on:
Bob tells Alice and Dilbert, "Maybe it was wrong to promise our customers a product that hasn't been designed yet." Bob says, "But our motto in marketing is, "'It's better to ask for forgiveness than to seek permission.'" Alice holds Bob over the roof. He is dangling. Dilbert says, "Your motto needs some design work too."
Share October 11, 1998's comic on:
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
Share August 09, 2012's comic on:
Wally: I worked every night for a month to come up with a detailed quote for one of our potential customers. Then those weasels used our quote to get a better price from their regular vendor! Dilbert: Did you really do all of that work? Wally: No, but it nets out the same.
Share December 08, 2002's comic on:
Dilbert is sitting in his cubicle. A coworker approaches and says, "My vacation was great!" The coworker continues, "The sunsets were beautiful. The food was amazing." Dilbert turns and says, "Descriptions of your vacation serve no purpose." Dilbert continues, "I can neither see the sunsets nor taste the food." Dilbert continues, "It appears to be a selfish attempt to trigger happy memories for yourself at my expense.' The coworker responds, "Okay, buster! When my seven rolls of film get developed.." She exclaims, "You're out of the loop!!!" The coworker leaves and Dilbert whistles and thinks to himself, "That worked out better than I hoped."
Share April 15, 2001's comic on:
Dogbert is sitting at a conference table across from Dilbert and Alice and flanked by the boss and Wally. Dogbert says, "What is your most valuable asset?" Wally says, "Employees?" The boss stifles a laugh "Hee" Dogbert says, "Your most valuable asset is rampant ignorance." Dogbert continues, "For example, you would never start a project if you knw how much it would really cost." Turning to Wally, Dogbert says, "Employees stay here because they don't know there are better jobs across the street." Wally says, "What?" Turning to the boss, Dogbert says, "Customers buy your products because they don't know about all the bugs." The boss says, "Good point." Holding a trashcan, Dogbert says, "I recommend wearing trash cans on your heads to avoid any accidental exposure to knowledge." An employee, wearing a trashcan over his head, says, "Did he tell you he was a consultant?" Another trashcanned employee says, "He said he was selling trash cans."
Share June 16, 2013's comic on:
Tags #interviews, #lying, #job interview, #exaggerate credntials, #more effective, #business skill, #misleading, #convince customers, #prodcuts, #dupe some idiot, #learn tech skills, #honesty, #hr, #send offer, #liar
Dilbert: You look good on paper, but how do I know you aren't lying about your skills? Interviewee: You should hope I am lying. Studies show that people who exaggerate their credentials tend to be more effective once hired. That's because misleading people is a valuable business skill. For example, I might need to convince our customers that our products are better than the competition. Or I might need to dupe some idiot into leaving my cubicle so I can concentrate. Anyone can learn technical skills, but lying is an art form. Dilbert: He doesn't have an honest bone in his body. Boss: Perfect. I'll tell Human Resources to send him an offer.
Share April 22, 2014's comic on:
Dilbert: I need an exception to the travel budget freeze so I can fix an important customer's technical problem. Boss: No, because arbitrary financial targets are more important than satisfying customers. Wait... why does that sound bad when I say it out lout? Dilbert: If it makes you feel better, I wasn't listening.
Share September 09, 2014's comic on:
Boss: When you talk to customers, stop mentioning our software bugs. Dilbert: Should I lie? Boss: No, no. I just need you to present the information that is good for us and leave out the rest. Dilbert: Lie by omission? Boss: It's better if we don't label it. Dilbert: Should I use my real name?
Share April 25, 2011's comic on:
Topper. Carol: I'm in a bad mood. Maybe I need some sun to boost my vitamin D level. Topper: That's nothing. Exposure to my inner glow will give you a full range of vitamins and minerals. Dilbert: You're better than the sun? Topper: I don't quit just because it's night.