Service Costs Comic Strips
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The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
At a meeting, the Boss announces: "I cancelled our dumpster service to save money." He continues: "I discovered an alternative that costs nothing." He tells everyone as he hands them a sheet of paper: "Everyone tear off a piece and put it in your pocket."
CEO: I am proud to give you this award for cutting costs more than any other department. Dilbert: All of our projects failed because they are underfunded. CEO: How do you put up with these losers? The Boss: The awards help.
dogbert to dilbert: this is my service human. office worker on leash. dogbert: whenever i feel angry, i slap him with a rolled-up magazine to help me relax. service human: no one reads magazines anymore. dogbert: can i borrow your iPad?
the boss: i'm hearing that you are abusing your service human. the boss: i don't think you pay him enough for that. service human: wait. i'm suppose to get paid for this??? dogbert: great. now you've ruined him!
Boss: Wally, did you finish coding the paywall for our website? Wally: I did something better. I wrote a script to delete any new content as soon as it's posted. At bonus time, keep in mind that you're the one who had the idea to eliminate revenue, and I'm the one who lowered hosting costs.
The Boss says, "I can't sign off on this plan. It's too expensive." Man says, "You heard me say that doing nothing will end up costing you twice as much, right?" The Boss says, "Yes." Man says, "And you understand that this is your only alternative?" The Boss says, "I have another meeting. Maybe Dilbert can explain it to you." Dilbert says, "Um... okay. I'll try." Dilbert says, "My boss doesn't understand that costs should be compared to alternatives." Dilbert says, "Oh." Dilbert says, "Teamwork means you can't pick the side that's right."
Asok: Wally, should I try to become indispensable so I won't be fired? Wally: No. Indispensable people end up working too hard because they can't risk showing anyone else how to do what they do. Asok: Being useless seems riskier. Wally: Have you seen the tie clip I got for 20 years of service?
Dilbert: I want to buy your company's product but it's like pulling teeth with you. Man: Ha ha! I switched from commissions to a guaranteed salary. I'm free from the tyranny of customer service! Dilbert: This is less than ideal. Man: No paperwork for me! Woot! Woot!